Branch Manager - Quetta

We are looking for a dynamic and results-oriented Branch Manager to lead and drive the success of our branches. This role involves managing daily operations, meeting business targets, fostering strong customer relationships, and leading a high-performing team to achieve sustained growth and operational excellence.

Key Responsibilities

- Consistently achieve sales targets while maintaining alignment with the monthly run-rate.
- Guide the sales effort by developing and executing structured sales plans based on a thorough understanding of market dynamics and customer needs.
- Lead initiatives to market and establish new customer relationships.
- Collaborate with the Marketing team to support new product development and actively participate in product launches, including staff training, campaigns, and monitoring business targets to maximize impact.
- Ensure branch staff, particularly Relationship Managers, are fully aware of KPIs and equipped with necessary tools.
- Drive business development by formulating, implementing, and monitoring strategies and sales plans aimed at acquiring new customers and deepening existing relationships, aligned with overall business goals.
- Proactively analyze branch growth opportunities and recommend resource enhancements to support expansion.
- Focus on achieving stable revenue growth through both funded and non-funded income streams.
- Monitor Anti-Money Laundering (AML) reports daily, weekly, and monthly, responding promptly to any suspicious activities.
- Oversee the timely closure of Suspicious Transaction Reports (STRs) and ensure compliance with AML policies to avoid any regulatory issues.
- Hold authority for approving dormant account activations.
- Maintain up-to-date data for the branch’s top 100 customers as required.
- Continuously review and improve processes, resources, and procedures to maintain service standards, eliminate bottlenecks, and optimize workflows.
- Personally engage in customer retention efforts, including complaint resolution and gathering ad hoc feedback.
- Regularly review operational controls to ensure compliance with group policies and Central Bank regulations.
- Monitor and manage the Retail Client Credit portfolio, ensuring all customer and staff facilities are fully secured with accurate and current documentation in line with Group credit policies.

Required Qualifications

- Bachelor’s degree is mandatory.
- 8 to 10 years of relevant experience in the banking sector.
- Proven skills in Customer Relationship Management and Stakeholder Management.
- Strong decision-making abilities coupled with excellent interpersonal and communication skills.

Preferred Qualifications and Benefits

Joining Standard Chartered means becoming part of an inclusive, values-driven organization that celebrates diversity across teams, functions, and geographies. We offer a competitive salary and benefits package designed to support your mental, physical, financial, and social wellbeing in line with our Fair Pay Charter.

Our benefits include core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in certain locations. Employees enjoy generous time-off policies, including annual leave, parental/maternity leave (up to 20 weeks), sabbaticals (up to 12 months), and volunteering leave (3 days), with a combined minimum of 30 days for annual and public holidays.

Flexible working options are available, allowing a balance between home and office locations with adaptable working patterns. We provide proactive wellbeing support through Unmind, a leading digital wellbeing platform, resilience development courses, a global employee assistance program, mental health first-aiders, and self-help resources.

Our culture encourages continuous learning, offering opportunities to reskill and upskill through physical, virtual, and digital learning platforms to support your professional growth.

Standard Chartered is a global bank with a unique footprint connecting Asia, Africa, and the Middle East. Our strategy combines cross-border capabilities and wealth management expertise to drive commerce and prosperity through diversity and innovation.

To explore more about career opportunities with us, please visit our official careers website.