Branch:Teller

Branch Relationship Officers (BROs) play a vital role within the branch banking team, acting as the primary point of contact for retail customers. They are responsible for delivering comprehensive financial solutions by promoting the bank’s products and services to both new and existing customers. BROs engage in customer visits and referral generation activities to expand the customer base. Their daily tasks include cross-selling banking products, processing customer transactions efficiently within defined turnaround times, and ensuring complete service delivery. Additionally, BROs may be assigned teller duties to handle cash transactions and are expected to introduce customers to alternate banking channels such as internet banking, mobile banking, and WhatsApp banking to enhance customer convenience.

Key Responsibilities:
- Provide tailored financial solutions by cross-selling the bank’s retail and third-party products, including life insurance, general insurance, mutual funds, and loans, aligned with assigned budgets.
- Consistently achieve monthly business targets and contribute to deposit mobilization efforts.
- Generate referrals and leads for acquiring new customers and expanding the bank’s product reach.
- Actively participate in marketing initiatives and conduct customer visits outside the branch to promote banking products.
- Engage with existing customers to increase deposits and cross-sell additional products based on their needs.
- Ensure timely and accurate processing of all customer transactions and service requests, maintaining high service standards.
- Address customer queries promptly and provide effective solutions to minimize complaints and enhance satisfaction.
- Adhere strictly to all regulatory and compliance guidelines, ensuring all activities meet audit requirements and achieve optimum audit ratings.
- Complete mandatory certifications such as EUIN and SP Certification as required for the role.
- Participate in all learning and training programs provided by the bank to stay updated on products and processes.
- Maintain daily records of customer interactions in the bank’s CRM system.
- Support and actively engage in all bank campaigns, initiatives, and drives as directed.

Required Qualifications:
- Graduation or Post-Graduation from a recognized institute is essential for this role.

Preferred Skills and Competencies:
- Strong knowledge of banking regulations, policies, and norms.
- In-depth understanding of banking products and services to effectively meet customer needs.
- Excellent communication skills, both verbal and written, in English and the local language.
- Ability to work under pressure and meet strict deadlines.
- Strong networking and relationship-building abilities to foster long-term customer loyalty.

Axis Bank is committed to fostering an inclusive work environment and encourages applications from women, LGBTQIA+ individuals, and persons with disabilities of all ages. This role offers an opportunity to be part of a dynamic team that is central to the bank’s customer engagement and growth strategy. Candidates who thrive in a customer-focused, target-driven environment and are eager to contribute to the bank’s success will find this position rewarding.