Branch:Teller

Branch Relationship Officers (BROs) play a vital role within the branch banking team, serving as the primary point of contact for retail customers. They are responsible for delivering comprehensive financial solutions by promoting the bank’s products and services to both existing and new-to-bank customers. The role involves actively engaging with customers to understand their needs, cross-selling various banking products, and generating new business through referrals and customer visits. BROs also handle customer transactions and service requests efficiently, ensuring timely resolution and adherence to turnaround times. Additionally, they may be assigned teller duties to process cash transactions as needed. Encouraging customers to adopt alternate banking channels such as internet banking, mobile banking, and WhatsApp banking is also part of their responsibilities.

Key Responsibilities:
- Provide tailored financial solutions by cross-selling the bank’s retail and third-party products, including life insurance, general insurance, mutual funds, and loans, in line with assigned targets.
- Consistently achieve monthly business budgets set by the organization.
- Generate referrals and leads to expand the customer base and promote the bank’s offerings.
- Participate in marketing initiatives and conduct customer visits outside the branch to increase product awareness and engagement.
- Maintain regular contact with existing customers to encourage additional deposits and cross-selling opportunities.
- Process customer transactions and service requests accurately and within defined turnaround times.
- Address customer queries promptly and provide effective solutions to minimize complaints.
- Comply with all regulatory and legislative guidelines applicable to banking activities.
- Ensure adherence to audit requirements to maintain optimal audit ratings.
- Complete mandatory certifications relevant to the role, such as EUIN and SP Certification.
- Engage in ongoing learning and training programs conducted by the bank.
- Record daily customer interactions in the bank’s CRM system.
- Actively participate in bank-led initiatives, campaigns, and drives as required.

Required Qualifications:
- Graduation or Post-Graduation from a recognized institute.

Role Proficiencies:
- Strong understanding of banking regulations and industry norms.
- In-depth knowledge of banking products and services.
- Excellent communication skills, both verbal and written, in English and the local language.
- Ability to work effectively under pressure and meet deadlines.
- Strong networking and relationship-building capabilities.

The bank is committed to fostering an inclusive work environment and encourages applications from women, LGBTQIA+ individuals, and persons with disabilities of all ages. This role offers the opportunity to be part of a dynamic team that values diversity and promotes continuous professional growth.