Sales Success Specialist

Brookfield Svc is seeking a dedicated Sales Success Specialist to join our dynamic sales team. This role focuses on building and maintaining strong relationships with residential and commercial clients by understanding their project needs and providing tailored service solutions. The ideal candidate will use effective communication and customer success workflows to ensure client satisfaction and long-term retention. This position requires at least one year of relevant experience in sales or customer relationship management. The specialist will work closely with estimators, designers, and project teams to maintain seamless coordination and accurate information exchange throughout the sales cycle. The Sales Success Specialist is responsible for responding promptly to client inquiries, qualifying leads, and presenting our service offerings clearly. Continual follow-ups and proactive client engagement are key to supporting customer retention and maximizing sales opportunities. Additionally, this role requires preparing proposals, tracking sales pipelines, and resolving client concerns efficiently, while escalating complex issues when needed. This position does not involve team management, but requires strong collaboration skills to coordinate with internal teams and ensure operational success.
Responsibilities

Respond promptly to inquiries and qualify potential clients based on project scope, needs, and business fit.
Present estimation, design, and drafting services clearly and effectively to both residential and commercial prospects.
Maintain regular and proactive follow-ups with clients throughout the entire sales process to support retention and satisfaction.
Prepare detailed sales proposals, track sales opportunities accurately, and update customer records consistently.
Report pipeline progress regularly to management and contribute to forecasting and sales strategy discussions.
Coordinate closely with estimators, designers, and project teams to ensure accurate and timely exchange of information.
Identify and address client concerns promptly, resolving routine issues independently and escalating complex matters appropriately.
Use customer success workflows and sales enablement tools to optimize client interactions and improve sales efficiency.
Maintain deep knowledge of our service offerings and value propositions to communicate benefits clearly to clients.
Build strong, long-term relationships with customers by anticipating needs and delivering exceptional service.