E-commerce Manager

This role is based on-site at Amanah Mall in Lahore and requires familiarity with tools like Google Sheets to track inventory and orders, and basic photo editing skills using Canva or similar applications. The ideal candidate has 1 to 3 years of experience managing online stores or marketplace seller accounts, and a bachelor's degree is preferred. A good understanding of online sales processes combined with experience in performance marketing and search engine optimization will enhance the effectiveness of this role. Additionally, experience in selling toys, gifts, or general merchandise online and knowledge of platforms like TikTok Shop and Meta ads are advantageous. The E-commerce Manager leads a team, ensuring high responsiveness and organized workflows to meet business objectives and customer satisfaction.
Responsibilities

Manage and optimize the companys online store on Shopify and the Daraz Seller Center to maximize sales and customer satisfaction.
Oversee inventory and order management by maintaining accurate records using tools like Google Sheets.
Handle the full order lifecycle including cash on delivery orders, courier bookings, and returns ensuring timely and smooth processing.
Create and update compelling product listings with attention to SEO best practices to improve online visibility and search rankings.
Coordinate and lead a team of two individuals to ensure efficient operation of daily e-commerce activities and customer support.
Communicate effectively with customers via phone and email, providing timely responses and resolving queries in clear, written English and spoken Urdu.
Develop and implement performance marketing strategies to drive traffic and increase sales through various digital channels.
Utilize basic photo editing tools such as Canva to create attractive visuals for product listings and promotions.
Monitor sales performance metrics and make data-driven decisions to improve overall online store performance.
Stay up to date with industry trends, especially in e-commerce best practices and emerging marketplace platforms like TikTok Shop.
Maintain an organized workflow to ensure rapid response to customer inquiries and operational issues.
Ensure compliance with company policies and operational procedures to maintain integrity and quality in e-commerce operations.
Assist in managing vendor relationships and negotiating with courier services to optimize delivery efficiency and cost.
Prepare regular reports on sales trends, inventory status, and customer feedback to inform management decisions.