Medical Billing Customer Support Representative

Buraq Dispatch LLC seeks a dedicated Medical Billing Customer Support Representative with a minimum of 2 years of relevant experience in medical billing and customer service. This full-time onsite role is based in Lahore at Office No FF3, 1st Floor AB Plaza, Air Port Road. The candidate will assist patients and clients by addressing inquiries related to medical billing, ensuring accurate account management, and resolving billing concerns with professionalism and efficiency. The role demands strong communication skills, attention to detail, and the ability to handle sensitive information with confidentiality. The Medical Billing Customer Support Representative will work closely with internal billing and administrative teams to coordinate billing activities and maintain accurate records. The candidate must demonstrate strong problem-solving capabilities and provide timely resolution to billing discrepancies. Excellent interpersonal skills and the ability to manage multiple inquiries simultaneously are essential to deliver high-quality customer service that aligns with the company's standards and performance goals.
Responsibilities

Respond promptly to customer and patient inquiries concerning medical billing and payments across phone, email, and other communication channels.
Clearly explain invoices, account balances, payment details, and billing procedures to customers to enhance understanding and satisfaction.
Investigate and resolve billing discrepancies and customer concerns with accuracy and professionalism.
Follow up diligently on outstanding balances and billing-related issues to ensure timely payments and issue resolution.
Coordinate effectively with internal billing and administrative teams to manage complex billing cases and streamline processes.
Maintain up-to-date and accurate customer and billing records, ensuring confidentiality and compliance with privacy regulations.
Document all customer interactions thoroughly, maintaining proper records for follow-up and audit purposes.
Deliver excellent customer service by addressing needs swiftly and respectfully, meeting company standards and performance targets.
Handle confidential customer information with the utmost professionalism and comply with relevant compliance and privacy regulations.
Develop and maintain a strong knowledge base of medical billing procedures, terminology, and software tools to support customer inquiries.