Business Analyst

This role is responsible for driving project specifications to completion, ensuring the Business Specification Document (BSD) is thoroughly developed and signed off. Working closely with the Engineering Manager, you will help translate business requirements into a working system for the customer. You will act as a trusted advisor to clients, leading complex engagements and providing clarity on the full set of program requirements. Your focus will be on supporting customers in creating and implementing their omni-channel digital banking transformation strategy, based on the bank’s defined goals. Effective communication of progress, risks, and dependencies with the core team is essential, as is managing feature requests and maintenance with R&D. The role demands strong organizational skills, attention to detail, and the ability to work within fixed deadlines.

Key Responsibilities

- Lead the business requirements gathering process and complete detailed specifications, owning this end-to-end for the project.
- Ensure the quality and alignment of functional and technical specifications, including UX and Solution Architecture, within the signed-off BSD.
- Manage the project backlog in Jira, maintaining scope definition and backlog quality.
- Create, review, and sign off on the BSD, while managing the change request (CR) process.
- Write and organize user stories, epics, feature requests, and maintenance reports (MAINTS).
- Coach and instruct team members on documentation formatting and ensure adherence to standards.
- Utilize AI tools effectively to accelerate documentation processes, including translating AI-generated notes into specifications.
- Deliver product demonstrations of the Backbase platform.
- Manage customer expectations, lead workshops, and maintain strong client relationships.
- Provide expert guidance on product usage and customization, collaborating with Backbase R&D to explore out-of-the-box solutions or recommend enhancements.
- Independently create comprehensive BSDs.
- Define essential requirements aligned with customer objectives and financial industry standards.
- Evaluate build versus adopt solutions to optimize value and speed up requirements gathering and development.
- Translate customer vision into a structured project backlog, balancing standard options with custom enhancements.
- Apply AI strategically to improve business analysis documentation and solution quality in a dynamic environment.
- Understand and leverage the Agentic SDLC and its continuous improvements.
- Identify product improvements and establish best practices.
- Guide the project team, act as the customer’s proxy product owner, and mentor junior business analysts.

Required Qualifications

- 3 to 7 years of experience in a similar business analysis or consulting role.
- At least 1 year of experience with Backbase and 3 to 4 years in banking or financial services.
- Recognized expertise in at least one Backbase Line of Business (LOB).
- Proficient in creating Business Specification Documents (BSD), epics, user stories, and backend tasks.
- Familiarity with the Backbase delivery hub methodology and fluent use of the Agentic SDLC.
- Advanced skills in Jira, Gemini (or similar large language models), Google Sheets/Slides, and workshop tools such as Miro.
- Comfortable integrating AI as a standard part of the workflow.
- Bachelor’s degree or higher.
- IIBA Certified Competency-Based Business Analyst (CCB) certification.
- Professional working proficiency in English and the local language.
- Willingness to travel as required by project demands.

Preferred Qualifications and Benefits

- Strong leadership and mentoring abilities.
- Experience delivering demos and workshops to diverse client groups.
- Ability to work effectively in a fast-paced, evolving environment.
- Opportunity to work on cutting-edge digital banking transformation projects.
- Collaboration with a global team of experts and access to continuous learning resources.

This position offers the chance to be a key contributor in driving digital transformation initiatives within the financial sector, leveraging both domain expertise and innovative AI tools to deliver high-impact solutions.