Business Analyst

The Business Analyst plays a critical role in bridging business needs with digital solutions by analyzing processes, requirements, and data to support evidence-based decision-making within national digital initiatives. This position works closely with PDA leadership to aid in strategy formulation, project execution, and policy development, ensuring that digital programs deliver measurable impact and align with the objectives outlined in the National Digital Masterplan.

Key Responsibilities

- Elicit, document, and analyze requirements from ministries, regulators, and partner organizations, translating these into clear functional specifications.
- Conduct process mapping, gap analysis, and business process re-engineering (BPR) to enhance service delivery efficiency and effectiveness.
- Support project prioritization and ensure alignment of the project portfolio with organizational goals. Prepare comprehensive reports, dashboards, and presentations tailored for senior leadership, including the Chairman, CSO, and COO.
- Collaborate with product, engineering, and data teams to guarantee that technical solutions meet business objectives and user needs.
- Analyze key performance indicators (KPIs) and generate actionable insights to guide leadership in making informed, evidence-based decisions.

Required Qualifications

- Bachelor’s or Master’s degree in Business Administration, Information Systems, Economics, or Data Analytics.
- A minimum of 4 years of experience as a business analyst, preferably within government or public sector digital transformation projects.
- Demonstrated expertise in requirements analysis, workflow modeling, and reporting.
- Familiarity with project management methodologies such as Agile, Scrum, and Waterfall.

Key Competencies

- Strong expertise in Business Process Re-engineering (BPR) to optimize operational workflows.
- Proficiency in data visualization tools including Power BI, Tableau, and advanced Excel.
- Excellent analytical and problem-solving skills with a focus on decision support.
- Effective stakeholder engagement and ability to collaborate across multiple functional teams.
- Knowledge of governance, security, and data privacy standards relevant to digital initiatives.

This role offers the opportunity to contribute to transformative national digital programs, working at the intersection of business strategy and technology to drive impactful outcomes. Candidates with a passion for public sector innovation and a strong analytical mindset will find this position both challenging and rewarding.