Business Analyst

We are seeking a full-time Business Analyst to join our team. Initially, this role will focus on a single client account, working closely with the client to gather and analyze their business requirements. Depending on the client’s workload, the position may either remain dedicated to that project or expand to involve rotation across multiple client projects as needed. Candidates with a preference for female applicants are encouraged to apply.

Key Responsibilities

- Engage directly with clients to understand their business needs, challenges, and objectives.
- Collect, document, and validate both functional and non-functional requirements.
- Convert business requirements into clear user stories, use cases, or functional specifications for the development team.
- Organize and manage requirements, documentation, and workflows using Confluence.
- Create, track, and update tasks or tickets via Trello.
- Collaborate closely with developers, QA teams, and project managers throughout the project lifecycle.
- Perform gap analysis to identify differences between current processes/systems and desired outcomes.
- Facilitate requirement-gathering sessions such as meetings or workshops with clients.
- Support User Acceptance Testing (UAT) to ensure delivered solutions meet the specified requirements.
- Adapt flexibly to working either on a dedicated client project or rotating across multiple projects based on business demands.

Required Qualifications

- 2 to 3 years of experience as a Business Analyst or in a similar role.
- Strong communication skills with the ability to work directly and effectively with clients.
- Practical experience using Confluence and Trello, or similar tools like JIRA.
- Proficiency in requirement-gathering techniques including interviews, workshops, and surveys.
- Basic understanding of the software development lifecycle (SDLC), preferably Agile/Scrum methodologies.
- Excellent analytical and problem-solving abilities.
- Ability to produce clear, structured documentation such as Business Requirement Documents (BRD), Functional Requirement Specifications (FRS), and user stories.
- Comfortable managing shifting priorities and adapting to changing project needs.
- Bachelor’s degree in Business, IT, Computer Science, or a related field, or equivalent professional experience.

Preferred Qualifications

- Experience working in client-facing roles or agency environments.
- Familiarity with wireframing and visualization tools such as Figma, Balsamiq, or Lucidchart.
- Basic knowledge of SQL or data analysis techniques.
- Professional certifications like CBAP, ECBA, or PMI-PBA are advantageous but not mandatory.

This position offers the opportunity to work closely with clients and cross-functional teams in a dynamic environment, contributing to meaningful business outcomes through effective analysis and communication.