Business Application Support Specialist

Based in the Karachi Zonal Sales Office, this full-time role focuses on supporting and maintaining IT systems and business applications to ensure smooth sales operations, accurate data management, and optimal system performance across the South region. The position involves managing user access, handling support tickets, overseeing IT assets, resolving application issues, and collaborating with internal teams and external suppliers to deliver timely solutions and system improvements.

Key Responsibilities
- Provide ongoing support for sales operations by ensuring the functionality of sales applications and addressing system or data issues reported by field teams and distributors.
- Manage user accounts, including access rights, onboarding, and offboarding processes to maintain secure and appropriate system access.
- Handle IT support tickets efficiently, resolving issues within established service level agreements (SLAs) and escalating complex problems when necessary.
- Coordinate with IT teams and external suppliers regarding application-related concerns, system updates, SKU modifications, and enhancements.
- Perform regular health checks on applications to verify system performance, data accuracy, and effective utilization for reporting purposes.
- Maintain accurate records of IT assets, conduct periodic audits, and facilitate user training sessions on applications and IT equipment.
- Support IT projects by coordinating with relevant stakeholders to ensure smooth implementation and communication.

Required Qualifications
- Bachelor’s or Master’s degree in IT, Computer Science, or a related field.
- 2 to 3 years of relevant experience in IT systems, business applications, databases, or cloud services.
- Proficiency in Microsoft Excel, Power BI, and data analytics tools.
- Working knowledge of SQL and/or Python programming languages.
- Strong understanding of data management principles and IT best practices.
- Excellent analytical and problem-solving abilities, coupled with effective communication skills.
- Ability to collaborate with both technical and non-technical stakeholders and conduct user training effectively.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with experience in project coordination and a proactive approach to IT support will excel in this role. The position offers the opportunity to work in a dynamic sales environment, contributing to critical business operations and gaining exposure to diverse IT systems and applications.

Applications are encouraged before 30 October 2026.