Business Associate

easypaisa, Pakistan’s first digital bank, has been a pioneer in transforming the country’s digital finance landscape. Supported by prominent shareholders including Telenor Group, a leading telecom operator in Asia and the Nordics, and Ant Group, the force behind Alipay, easypaisa delivers secure and convenient financial solutions to millions across Pakistan. The company is now focused on accelerating its offline payments business to connect consumers, merchants, and retail environments, driving the digitalization of retail payments and fostering a more efficient, inclusive cashless economy.

We are seeking a highly capable individual fluent in both Chinese and English to collaborate closely with the Chief of Staff, product managers, designers, engineers, and other stakeholders. This role goes beyond traditional administrative or translation duties, involving active participation in business execution across strategy, product development, technology, operations, and cross-functional project management. The successful candidate will independently manage key workstreams, track performance indicators, and contribute to achieving the organization’s cashless economy goals. This is a six-month contract position with the possibility of extension.

Key Responsibilities:
- Support and monitor key Offline Payments initiatives by tracking priorities, progress, risks, and dependencies across multiple projects and teams.
- Take full ownership of assigned product initiatives from ideation through development, testing, and launch.
- Collaborate closely with the Chief of Staff to grasp strategic priorities and independently drive planning, execution, and follow-up on critical initiatives.
- Work alongside business, product, technology, and operations teams to ensure smooth cross-functional execution and conduct business process gap analysis to manage evolving requirements.
- Conduct market research on offline payments, merchant acquiring, digital wallets, retail scenarios, and competitors to inform strategic decisions.
- Participate in merchant visits and user research sessions, translating feedback into actionable insights and product recommendations.
- Organize and actively contribute to bilingual meetings, ensuring clear communication and accurate representation of strategic objectives across stakeholder groups.
- Define and manage the product roadmap, ensuring clear prioritization, backlog grooming, and alignment with technical capacity.
- Prepare bilingual meeting notes, business analyses, project updates, and management materials in both English and Chinese.
- Facilitate ongoing communication and coordination between Chinese and Pakistani teams.
- Track progress on initiatives, proactively identify risks, and ensure timely resolution with relevant teams.
- Generate regular reports and insights to evaluate initiative success and recommend data-driven improvements.
- Manage relationships with partners, vendors, and cross-functional departments to support product-related processes and procedures.
- Gradually assume ownership of selected workstreams and cross-functional projects as familiarity and capability increase.
- Adhere to organizational behavioral standards in all aspects of work conduct.

Required Qualifications:
- Bachelor’s degree in business, finance, economics, computer science, data science, engineering, or related fields.
- 1-2 years of experience working with product or technology teams in requirement gathering or business analysis roles.
- Fluency in English and Chinese (spoken and written), with the ability to actively participate in professional meetings and prepare written materials in both languages.
- Proficiency in MS Office applications (Word, Excel, PowerPoint).
- Strong logical thinking, structured problem-solving, and analytical skills.
- Highly proactive, reliable, detail-oriented, and execution-driven.
- Ability to work independently and drive initiatives with minimal supervision.
- Capable of managing multiple tasks and adapting quickly in an ambiguous environment.
- Strong stakeholder management skills.
- Customer-centric mindset towards product development and implementation.
- Willingness and ability to work onsite in Islamabad.

Preferred Qualifications and Benefits:
- Experience studying, working, or participating in exchange programs in China is advantageous.
- Background in fintech, digital payments, internet companies, consulting, product management, or project management is a plus.
- Opportunity to contribute to a leading digital bank shaping Pakistan’s cashless economy.
- Collaborative work environment with exposure to cross-cultural teams and strategic projects.

This role offers a unique opportunity to be at the forefront of digital payment innovation in Pakistan, working within a dynamic and fast-growing organization committed to financial inclusion and technological advancement.