InboundInccom is seeking enthusiastic and dedicated female candidates for the position of Email Chat Support Representative. This role is ideal for fresh graduates who possess strong communication skills and a good command of the English language. The position requires working in-person at the Gulberg 3 location in Lahore, with a fixed evening shift from 3:00 pm to 11:00 pm, Monday through Friday, offering weekends off. The company provides a competitive basic salary of Rs. 80,000 per month, inclusive of various perks.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via email and chat platforms.
- Provide accurate information and resolve customer issues efficiently.
- Maintain a high level of customer satisfaction through effective communication.
- Document interactions and escalate complex issues to the appropriate teams when necessary.
- Adhere to company policies and guidelines while handling customer requests.
Required Qualifications
- Fresh graduates only.
- Minimum education qualification: Graduation.
- Excellent English communication skills, both written and verbal.
- Strong interpersonal skills and the ability to work well in a team environment.
- Basic computer literacy and familiarity with email and chat tools.
Preferred Qualifications and Benefits
- This is a full-time, in-person role based in Gulberg 3, Lahore.
- Working hours are from 3:00 pm to 11:00 pm, Monday to Friday, with weekends off.
- The position offers a starting salary of Rs. 80,000 per month, which includes additional perks.
- Opportunity to gain valuable experience in customer support and communication within a professional setting.
Candidates who meet the above criteria and are eager to start their careers in customer support are encouraged to apply. This role is specifically tailored for fresh graduates who are proficient in English and ready to work in a structured office environment.