Business Development Executive (US and Canada Market)

BD Marketing Solutions PVT LTD.

Lahore , Pakistan

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Posted 11 hours ago 7 views Report Job

BD Marketing Solutions Pvt. Ltd., based in Lahore, is a reputable provider of Business Process Outsourcing (BPO) services, specializing in customer support, appointment setting, and lead management across various industries. The company is dedicated to enhancing customer engagement, improving response times, and maximizing conversion opportunities through professional and customer-focused communication. We are currently seeking a full-time, on-site Business Development Executive – Appointment Setting to join our dynamic team. The ideal candidate will have at least one year of experience in a BPO, call center, appointment setting, customer service, or sales role, particularly dealing with U.S. and Canadian customers. This role involves managing inbound leads, engaging prospects via phone, text, email, and CRM platforms, qualifying potential clients, and scheduling appointments. Strong communication skills, follow-up discipline, and a customer-first mindset are essential to ensure timely and professional handling of every lead.

Key Responsibilities
- Respond promptly and professionally to inbound leads.
- Qualify customer inquiries by understanding their needs and requirements.
- Schedule and confirm appointments accurately.
- Follow up with prospects through calls, texts, and emails to maintain engagement.
- Maintain detailed and accurate records in the CRM system, including customer notes.
- Re-engage missed opportunities and inactive leads to maximize conversion.
- Achieve daily, weekly, and monthly performance targets consistently.
- Collaborate effectively with team members and management to improve lead conversion rates.
- Deliver exceptional customer service throughout the entire customer journey.

Required Qualifications
- Excellent verbal and written English communication skills.
- Experience in appointment setting, customer service, lead qualification, sales, or call center operations.
- Strong phone etiquette and professional communication abilities.
- Ability to build rapport and engage customers effectively.
- Proficiency in using CRM systems and other computer applications.
- Strong organizational skills with a focus on follow-up and detail.
- Ability to thrive in a fast-paced, target-driven environment.
- Self-motivated with a positive attitude and eagerness to learn.

Preferred Qualifications and Benefits
- Prior experience in a BPO or customer-facing role is an advantage.
- A bachelor’s degree is preferred but not mandatory for candidates with relevant experience.
- Competitive salary ranging from PKR 100,000 to 150,000 per month, plus commission incentives.

This position offers an excellent opportunity to grow professionally within a collaborative and results-driven environment while contributing to the success of our clients. If you are motivated, customer-focused, and ready to take on a challenging role in business development and appointment setting, BD Marketing Solutions welcomes your application.