Business Development Manager

Business Development Manager
Position Type: Full-time, Permanent (3-month probation)
Working Hours: 3:00 PM – 12:00 AM PKT (8 working hours + 1-hour break)
Work Week: Monday to Friday (Saturday and Sunday off)
Location: Lahore, DHA Phase 8
Reporting To: Business and Operations Head
Experience Required: Minimum 4 years in BPO, Business Development, or Operations

We are looking for a highly organized, strategic, and results-driven Female Business Development Manager to lead our business development efforts and support executive leadership. This role involves managing the entire lead lifecycle, overseeing the business development team, establishing operational systems, and driving revenue growth through high-value leads. The ideal candidate will be proactive in optimizing lead pipelines and ensuring smooth coordination across departments to maximize business outcomes.

Key Responsibilities
Lead Management & Revenue Growth:
- Own and manage the complete lead pipeline, focusing on hot incoming leads generated via Google Ads campaigns and internal scraping pipelines, tracked through Zoho CRM.
- Lead, train, and supervise Business Development Executives to ensure prompt engagement, consistent follow-ups, and high conversion rates.
- Develop lead qualification frameworks, nurturing scripts, and follow-up strategies using whitelisted US virtual numbers via AWS Cloud.
- Qualify prospects, review lead profiles, and facilitate the smooth handover of warm opportunities to senior management for closing.

Operations, Documentation & Executive Support:
- Translate executive briefings and workflow sessions into professional blueprints, standard operating procedures (SOPs), and operational roadmaps.
- Monitor and report on team KPIs, daily activities, conversion ratios, and CRM data hygiene; provide weekly performance insights to management.
- Execute management instructions independently and implement operational plans with minimal supervision.
- Maintain impeccable documentation standards for memos, reports, spreadsheets, and presentations, ensuring flawless formatting and alignment.

Strategic Coordination:
- Collaborate with Marketing, Operations, and Sales teams to enhance lead quality and campaign effectiveness.
- Identify process inefficiencies and recommend improvements to boost operational efficiency and revenue generation.

Required Qualifications
- At least 4 years of experience in BPO, Business Development, or Operations, including a minimum of 1 year in a team lead or managerial capacity.
- Proven experience within the BPO industry.
- Hands-on expertise with Zoho CRM and AWS Cloud platforms.
- Strong leadership, decision-making, and team management skills.
- Excellent written and verbal English communication skills, with a keen eye for professional formatting.
- Willingness to work the 3:00 PM to 12:00 AM PKT shift.

Compensation and Benefits
- Competitive salary package commensurate with experience and interview performance, starting from Rs. 150,000 per month.
- Medical insurance coverage.
- Pick and drop facility provided for female staff.

This is an in-person role based in Lahore DHA Phase 8, offering an excellent opportunity to contribute to a dynamic team and drive business growth in a fast-paced environment.