Business Intelligence Analyst

The Business Intelligence Analyst at LOKAL plays a crucial role in enhancing daily operations by focusing on three main areas: optimizing operational processes, translating business needs into technology solutions, and boosting the performance of the Online Sales Team. This position is ideal for a proactive problem-solver who takes initiative to improve and lead processes rather than simply following them.

Key Responsibilities

Operations Improvement & Optimisation:
Identify gaps and inefficiencies within operational workflows and implement corrective actions, including automation where applicable. Develop, document, and refine Standard Operating Procedures (SOPs), ensuring that all teams consistently adopt and follow them. Regularly review key reconciliations and operational outputs to maintain accuracy and efficiency.

Tech Product:
Act as a liaison between business units and the development team by translating business requirements into clear, actionable specifications. Maintain a product tracker to keep project priorities transparent and up to date. Conduct thorough testing of new software releases to ensure functionality and reliability before deployment.

Customer Operations:
Monitor and report on the performance of the Online Sales Team, including key performance indicators (KPIs) and lead quality metrics. Perform quality checks on customer interactions such as calls, lead handling, and bookings, driving necessary improvements. Lead initiatives and strategies aimed at enhancing customer operations and overall team effectiveness.

Required Qualifications

- Minimum of 2 years’ experience in business analysis, operations, or process improvement, preferably within the hospitality or service industry.
- Strong analytical skills with proficiency in Excel and familiarity with AI tools.
- Ability to clearly document processes and translate them into measurable KPIs.
- Comfortable collaborating with technical teams; coding skills are not required.
- Excellent communication skills in both English and Urdu.
- A problem-solving mindset paired with a strong sense of ownership and accountability.

Preferred Qualifications and Benefits

While not explicitly stated, experience in hospitality or service sectors is preferred, highlighting the value of industry-specific knowledge. The role is based in Clifton, Karachi, offering the opportunity to work in a dynamic environment focused on continuous improvement and innovation.

This position offers a unique chance to contribute directly to operational excellence and product development, making a tangible impact on the company’s growth and customer satisfaction.