This role involves managing a 24-hour operational dark store with an on-site presence of 6-8 hours daily, complemented by virtual coordination with the team outside of these hours. The individual will oversee all warehouse processes, ensuring smooth inbound management, stock handling, storage, and timely order dispatch. The position requires driving warehouse operations to meet established service level agreements (SLAs) and key performance indicators (KPIs), while continuously identifying and implementing process improvements to enhance efficiency and effectiveness.
Key Responsibilities
- Manage end-to-end warehouse operations, including inbound logistics, stock handling, storage, and order dispatch, ensuring timely and accurate execution.
- Drive operational performance to meet or exceed agreed SLAs and KPIs.
- Proactively recommend and implement operational goals, objectives, and process improvements.
- Oversee Workplace Safety & Health (WSH) compliance by conducting regular safety and health risk assessments.
- Allocate resources effectively through scheduling to optimize operational efficiency.
- Collaborate with the commercial department to manage inventory, including fast and slow-moving items, spoilage, wastage, shrinkage, and the processing of returns, refunds, damaged, and expired goods.
- Conduct periodic stock takes, ensuring accurate recording and maintaining physical and system stock variation within acceptable limits.
- Ensure adherence to company policies, procedures, and work standards.
- Coordinate regular facility maintenance and escalate any issues to the Realty Facility Manager.
- Maintain warehouse cleanliness and workplace safety standards.
- Guarantee 100% accuracy in the timely dispatch of orders.
- Monitor stock expiry dates to prevent delivery of damaged or expired products.
- Foster positive relationships with external stakeholders, including neighbors, suppliers, and delivery riders.
Required Qualifications
- Bachelor’s degree from a reputable university.
- Strong understanding of operations and foundational principles such as supply chain management, customer service, Just-In-Time (JIT), and Six Sigma methodologies.
- Knowledge of relevant local industry legislation.
- Proven stakeholder management skills, including coordination with vendor delivery teams, residential and commercial neighbors, and community members.
- Experience with performance and operational metrics.
- Familiarity with Warehouse Management Systems (WMS), demand forecasting, and stock replenishment tools.
- Expertise in manpower planning and scheduling, accounting for off days, leaves, absences, and fluctuating demand.
- Self-motivated with the ability to work independently.
- Excellent communication and interpersonal skills.
About the Company
foodpanda is part of the Delivery Hero Group, a global leader in local delivery services operating in approximately 65 countries. Headquartered in Berlin, Germany, Delivery Hero is listed on the Frankfurt Stock Exchange and is included in the MDAX stock market index. Our mission is to deliver an exceptional customer experience—fast, easy, and directly to the door.
Skills
Job Details
What is your Competitive Advantage?
Similar Job Titles
Regional Business Manager/Zonal Business Manager/ Group Business Manager
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Aqib Irshad
Head of HR, Training & OD
FINCA
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zohaib Ali
Marketing Manager
Digital Online Devices
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ali Aziz
CEO
Shopistan
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
