This role involves managing a 24-hour operational dark store with an on-site presence of 6-8 hours daily, complemented by virtual coordination with the team outside these hours. The individual will oversee all warehouse activities, ensuring smooth inbound management, stock handling, storage, and timely order dispatch. The position demands a proactive approach to meeting service level agreements (SLAs) and key performance indicators (KPIs), while continuously seeking operational improvements and maintaining compliance with safety and health regulations.
Key Responsibilities
- Manage end-to-end warehouse operations, including inbound processing, stock management, storage, and order dispatch to meet agreed timelines.
- Drive warehouse performance to achieve SLAs and KPIs, recommending and implementing operational goals and process enhancements.
- Oversee Workplace Safety & Health (WSH) compliance by conducting regular safety and health risk assessments.
- Allocate resources efficiently through effective scheduling to optimize operational productivity.
- Collaborate with the commercial department to manage inventory, focusing on fast and slow-moving items, spoilage, wastage, shrinkage, and handling returns, refunds, damaged, and expired goods.
- Conduct periodic physical stock takes, ensuring accurate recording and maintaining stock variation within acceptable limits.
- Enforce adherence to company policies, procedures, and work standards across warehouse operations.
- Coordinate routine maintenance of facilities and escalate issues promptly to the Realty Facility Manager.
- Maintain warehouse cleanliness and ensure a safe working environment.
- Guarantee timely and accurate order dispatch with zero errors.
- Monitor stock expiry dates to prevent delivery of damaged or expired products to customers.
- Foster positive relationships with external stakeholders, including neighbors, suppliers, and delivery riders.
Required Qualifications
- Bachelor’s degree from a reputable university.
- Strong understanding of operations management principles, including supply chain, customer service, Just-In-Time (JIT) processes, and Six Sigma methodologies.
- Knowledge of relevant local industry legislation and compliance requirements.
- Experience in stakeholder management, working effectively with vendor delivery teams, residential and commercial neighbors, and community representatives.
- Proficiency in performance and operational metrics analysis.
- Familiarity with Warehouse Management Systems (WMS), demand forecasting, and stock replenishment tools.
- Expertise in manpower planning and scheduling, accommodating off days, leaves, absences, and fluctuating demand.
- Self-motivated with the ability to work independently.
- Excellent communication and interpersonal skills.
About the Company
foodpanda is part of the Delivery Hero Group, a global leader in local delivery services operating in approximately 65 countries. Headquartered in Berlin, Germany, Delivery Hero is publicly listed on the Frankfurt Stock Exchange and included in the MDAX stock market index. The company’s mission is to provide a fast, easy, and exceptional delivery experience directly to customers’ doors.
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