This role involves managing a 24-hour operational dark store with an on-site presence of 6-8 hours daily, complemented by virtual coordination with the team outside of these hours. The individual will oversee all warehouse processes, from inbound management and stock handling to timely order dispatch. The position requires ensuring that warehouse operations meet established service level agreements (SLAs) and key performance indicators (KPIs), while continuously driving process improvements and operational goals.
Key Responsibilities
- Manage end-to-end warehouse operations, including inbound stock management, storage, and order fulfillment to ensure timely dispatch with 100% accuracy.
- Maintain compliance with Workplace Safety & Health (WSH) regulations by conducting regular safety and health risk assessments.
- Allocate resources effectively through scheduling to optimize operational efficiency.
- Collaborate with the commercial department to manage inventory, focusing on fast and slow-moving items, spoilage, wastage, shrinkage, and the handling of returns, refunds, damaged, and expired goods.
- Conduct periodic stock takes, ensuring physical and system stock variations remain within acceptable tolerance limits.
- Enforce adherence to company policies, procedures, and work standards across the warehouse.
- Coordinate facility maintenance and promptly escalate any issues to the Realty Facility Manager.
- Ensure warehouse cleanliness and uphold workplace safety standards.
- Monitor stock expiry dates rigorously to prevent delivery of damaged or expired products to customers.
- Foster positive relationships with external stakeholders, including neighbors, suppliers, and delivery riders.
Required Qualifications
- Bachelor’s degree from a reputable university.
- Strong understanding of operational principles such as supply chain management, customer service, Just-In-Time (JIT), and Six Sigma methodologies.
- Knowledge of local industry legislation relevant to warehouse operations.
- Proven experience in stakeholder management, including coordination with vendor delivery teams, residential and commercial neighbors, and community groups.
- Familiarity with performance and operational metrics to monitor and improve warehouse efficiency.
- Proficiency in Warehouse Management Systems (WMS), demand forecasting, and stock replenishment tools.
- Expertise in manpower planning and scheduling, accounting for off days, leaves, absences, and fluctuating demand.
- Self-motivated with the ability to work independently and take initiative.
- Excellent communication and interpersonal skills to effectively manage teams and external partners.
About the Company
foodpanda is part of the Delivery Hero Group, a global leader in local delivery services operating in approximately 65 countries. Headquartered in Berlin, Germany, Delivery Hero is publicly traded on the Frankfurt Stock Exchange and is included in the MDAX stock market index. The company’s mission is to provide a fast, easy, and exceptional delivery experience directly to customers’ doors.
This position offers the opportunity to play a critical role in a dynamic and fast-paced environment, contributing to the seamless operation of a key part of the supply chain while working with a global leader in the delivery industry.
Skills
Job Details
What is your Competitive Advantage?
Similar Job Titles
Manager / Assistant Manager – Consulting (3–5 Years' Experience)
Assistant Manager Product - Consumer Financing
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zohaib Ali
Marketing Manager
Digital Online Devices
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Aqib Irshad
Head of HR, Training & OD
FINCA
Ali Aziz
CEO
Shopistan
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
