This role involves managing the 24-hour operational dark store on-site, requiring a daily presence of 6-8 hours with ongoing virtual coordination beyond those hours. The individual will oversee all warehouse activities, ensuring smooth inbound management, stock handling, storage, and timely order dispatch. The position demands a proactive approach to meet service level agreements (SLAs) and key performance indicators (KPIs), while continuously recommending and implementing operational improvements to enhance efficiency and effectiveness.
Key Responsibilities
- Manage end-to-end warehouse operations, including inbound processing, stock management, storage, and order dispatch to meet agreed timelines.
- Drive warehouse performance to achieve established SLAs and KPIs.
- Identify and implement operational goals, objectives, and process enhancements.
- Ensure compliance with Workplace Safety & Health (WSH) regulations through regular safety and health risk assessments.
- Allocate resources effectively, including manpower scheduling, to optimize operational efficiency.
- Collaborate with the commercial department to manage inventory, focusing on fast and slow-moving items, spoilage, wastage, shrinkage, and handling returns, refunds, damaged, and expired goods.
- Conduct periodic stock takes, ensuring accurate recording and maintaining stock variation within acceptable limits.
- Enforce adherence to company policies, procedures, and work standards.
- Coordinate facility maintenance and promptly escalate any issues to the Realty Facility Manager.
- Maintain warehouse cleanliness and uphold workplace safety standards.
- Ensure 100% accuracy in order dispatch and timely delivery.
- Monitor stock expiry dates to prevent delivery of damaged or expired products.
- Foster positive relationships with external stakeholders, including neighbors, suppliers, and delivery riders.
Required Qualifications
- Bachelor’s degree from a reputable university.
- Strong understanding of operations and foundational principles such as supply chain management, customer service, Just-In-Time (JIT), and Six Sigma methodologies.
- Knowledge of relevant local industry legislation.
- Proven experience in stakeholder management, including coordination with vendor delivery teams, residential and commercial neighbors, and community groups.
- Familiarity with warehouse management systems, demand forecasting, and stock replenishment tools.
- Solid grasp of manpower planning and scheduling, accommodating off days, leaves, absences, and fluctuating demand.
- Self-motivated with the ability to work independently.
- Excellent communication and interpersonal skills.
Preferred Qualifications and Benefits
While not explicitly stated, candidates with experience in continuous process improvement and a strong track record in operational leadership will be well-suited for this role. The position offers the opportunity to work within foodpanda, a leading global delivery platform and part of the Delivery Hero Group. Operating in approximately 65 countries worldwide and headquartered in Berlin, Germany, Delivery Hero is publicly listed on the Frankfurt Stock Exchange and is a member of the MDAX stock market index. This role provides exposure to a dynamic, fast-paced environment with a focus on innovation and customer satisfaction.
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