This role involves managing the 24-hour operational dark store with an on-site presence of 6-8 hours daily, complemented by virtual coordination with the team outside of these hours. The individual will oversee all warehouse activities, ensuring smooth inbound management, stock handling, storage, and timely order dispatch. The position demands a proactive approach to meeting service level agreements (SLAs) and key performance indicators (KPIs), while continuously driving operational improvements and maintaining compliance with safety and health regulations.
Key Responsibilities
- Manage end-to-end warehouse operations including inbound processing, stock handling, storage, and order dispatch to meet agreed timelines and accuracy standards.
- Ensure warehouse operations consistently meet established SLAs and KPIs, recommending and implementing process improvements when necessary.
- Oversee Workplace Safety & Health (WSH) compliance by conducting regular safety and health risk assessments.
- Allocate resources efficiently through effective scheduling to optimize operational productivity.
- Collaborate with the commercial department to monitor inventory, managing fast and slow-moving items, spoilage, wastage, shrinkage, and handling returns, refunds, damaged, and expired goods.
- Conduct regular stock takes, ensuring physical and system stock variations remain within acceptable tolerance limits.
- Enforce adherence to company policies, procedures, and work standards within the warehouse.
- Coordinate periodic maintenance of facilities and promptly escalate any issues to the Realty Facility Manager.
- Maintain warehouse cleanliness and uphold workplace safety standards at all times.
- Ensure 100% accuracy in order dispatch and timely delivery.
- Monitor stock expiry dates rigorously to prevent damaged or expired products from reaching customers.
- Foster positive relationships with external stakeholders including neighbors, suppliers, and delivery riders.
Required Qualifications
- Bachelor’s degree from a reputable university.
- Strong understanding of operational principles such as supply chain management, customer service, Just-In-Time (JIT), and Six Sigma methodologies.
- Knowledge of relevant local industry legislation and compliance requirements.
- Proven experience in stakeholder management, including coordination with vendor delivery teams, residential and commercial neighbors, and the broader community.
- Familiarity with performance and operational metrics to drive continuous improvement.
- Proficient in Warehouse Management Systems (WMS), demand forecasting, and stock replenishment tools.
- Expertise in manpower planning and scheduling, including managing off days, leaves, absences, and fluctuating demand.
- Self-driven with the ability to work independently and take initiative.
- Excellent communication and interpersonal skills to effectively lead teams and engage with stakeholders.
Preferred Qualifications and Benefits
While not explicitly stated, candidates with additional certifications or experience in supply chain optimization, Lean management, or advanced safety compliance will be well-positioned for success. This role offers the opportunity to work within foodpanda, part of Delivery Hero Group—a global leader in local delivery services operating across approximately 65 countries. The company is headquartered in Berlin, Germany, and is publicly listed on the Frankfurt Stock Exchange as part of the MDAX index. Joining this team means contributing to a fast-paced, innovative environment focused on delivering exceptional customer experiences worldwide.
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