Business Manager

This role involves managing a 24-hour operational dark store with an on-site presence of 6-8 hours daily, complemented by virtual coordination with the team beyond these hours. The individual will oversee end-to-end warehouse processes, ensuring timely inbound management, stock handling, storage, and order dispatch. The position requires driving warehouse operations to meet established SLAs and KPIs while continuously recommending and implementing process improvements. Maintaining workplace safety and health compliance through regular risk assessments and managing resources efficiently are key aspects of the role. Collaboration with the commercial department to handle inventory movement, spoilage, and returns is essential. The role also involves conducting accurate stock takes, ensuring policy adherence, coordinating facility maintenance, and maintaining excellent housekeeping and safety standards. Timely and accurate order dispatch, managing stock expiries, and fostering positive relationships with external stakeholders such as suppliers, neighbors, and delivery riders are critical to success.

Key Responsibilities

- Manage the 24-hour dark store operations with a minimum daily on-site presence of 6-8 hours and ongoing virtual team coordination.
- Oversee all warehouse processes including inbound management, stock handling, storage, and order dispatch to meet deadlines.
- Drive warehouse performance to meet agreed SLAs and KPIs.
- Proactively recommend and implement operational goals, objectives, and process improvements.
- Ensure compliance with Workplace Safety & Health (WSH) regulations by conducting periodic safety and health risk assessments.
- Allocate and schedule resources effectively to optimize operational efficiency.
- Collaborate with the commercial team to manage fast and slow-moving inventory, control spoilage, wastage, shrinkage, and oversee returns, refunds, damaged, and expired goods.
- Conduct regular stock takes, ensuring physical and system stock variations remain within acceptable limits.
- Enforce adherence to company policies, procedures, and work standards.
- Coordinate periodic maintenance of facilities and escalate issues to the Realty Facility Manager.
- Maintain warehouse cleanliness and workplace safety standards.
- Ensure 100% accuracy and timely dispatch of orders.
- Monitor stock expiries and prevent delivery of damaged or expired products.
- Build and maintain positive relationships with external stakeholders including neighbors, suppliers, and delivery riders.

Required Qualifications

- Bachelor’s degree from a reputable university.
- Strong understanding of operations and foundational principles such as supply chain management, customer service, Just-In-Time (JIT), and Six Sigma methodologies.
- Knowledge of relevant local industry legislation.
- Proven stakeholder management skills, including coordination with vendor delivery teams, residential and commercial neighbors, and the community.
- Working knowledge of performance and operational metrics.
- Familiarity with Warehouse Management Systems (WMS), demand forecasting, and stock replenishment tools.
- Expertise in manpower planning and scheduling, including managing off days, leaves, absences, and variable demand.
- Self-motivated with the ability to work independently.
- Excellent communication and interpersonal skills.

Preferred Qualifications and Benefits

While not explicitly stated, candidates with experience in fast-paced warehouse environments and a proactive approach to process improvement will thrive in this role. Joining foodpanda means becoming part of the Delivery Hero Group, a global leader in local delivery services operating in approximately 65 countries. The company is headquartered in Berlin, Germany, and is publicly listed on the Frankfurt Stock Exchange as part of the MDAX index. This opportunity offers exposure to a dynamic, innovative, and fast-growing organization committed to delivering an exceptional customer experience.