This role involves managing a 24-hour operational dark store with an on-site presence of 6-8 hours daily, complemented by virtual coordination with the team outside of these hours. The individual will oversee the entire warehouse process, ensuring smooth inbound management, stock handling, storage, and timely order dispatch. The position requires driving warehouse operations to meet established service level agreements (SLAs) and key performance indicators (KPIs), while continuously identifying and implementing process improvements. Maintaining compliance with Workplace Safety & Health (WSH) regulations through regular risk assessments is essential, alongside efficient resource allocation and scheduling to maximize operational efficiency.
Key Responsibilities
- Manage end-to-end warehouse operations including inbound management, stock handling, storage, and order dispatch to meet deadlines.
- Ensure warehouse performance aligns with agreed SLAs and KPIs.
- Proactively recommend and implement operational goals, objectives, and process enhancements.
- Oversee Workplace Safety & Health compliance by conducting periodic safety and health risk assessments.
- Allocate manpower and resources effectively, managing scheduling to optimize productivity.
- Collaborate with the commercial department to monitor fast and slow-moving inventory, control spoilage, wastage, and shrinkage, and manage returns, refunds, damaged, and expired goods.
- Conduct regular stock takes, ensuring physical and system stock variations remain within acceptable tolerance levels.
- Enforce adherence to company policies, procedures, and work standards within the warehouse.
- Coordinate periodic maintenance of facilities and escalate issues to the Realty Facility Manager as needed.
- Maintain warehouse cleanliness and ensure workplace safety standards are upheld.
- Guarantee timely and accurate dispatch of orders with 100% accuracy.
- Monitor stock expiry dates and prevent delivery of damaged or expired products to customers.
- Foster positive relationships with external stakeholders including neighbors, suppliers, and delivery riders.
Required Qualifications
- Bachelor’s degree from a reputable university.
- Strong understanding of operations and foundational principles such as supply chain management, customer service, Just-In-Time (JIT), and Six Sigma methodologies.
- Knowledge of relevant local industry legislation.
- Experience in stakeholder management, including coordination with vendor delivery teams, residential and commercial neighbors, and the community.
- Proficiency in performance and operational metrics.
- Familiarity with Warehouse Management Systems (WMS), demand forecasting, and stock replenishment tools.
- Expertise in manpower planning and scheduling, including managing off days, leaves, absences, and fluctuating demand.
- Self-motivated with the ability to work independently.
- Excellent communication and interpersonal skills.
About the Company
foodpanda is part of the Delivery Hero Group, a global leader in local delivery platforms operating in approximately 65 countries. Headquartered in Berlin, Germany, Delivery Hero is publicly listed on the Frankfurt Stock Exchange and included in the MDAX stock market index. The company’s mission is to deliver an exceptional customer experience—fast, easy, and right to the doorstep.
Skills
Job Details
What is your Competitive Advantage?
Similar Job Titles
Assitant Manager/Deputy Manager Finance - Business Line Global
Zohaib Ali
Marketing Manager
Digital Online Devices
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Ali Aziz
CEO
Shopistan
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Aqib Irshad
Head of HR, Training & OD
FINCA
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
