This role involves managing a 24-hour operational dark store with an on-site presence of 6-8 hours daily, complemented by virtual coordination with the team outside of these hours. The individual will oversee end-to-end warehouse processes, ensuring timely inbound management, stock handling, storage, and order dispatch. The position requires driving warehouse operations to meet agreed service level agreements (SLAs) and key performance indicators (KPIs), while continuously recommending and implementing improvements to operational goals and processes.
Key Responsibilities
- Manage daily warehouse operations, including inbound stock management, storage, and order dispatch, ensuring accuracy and timeliness.
- Maintain compliance with Workplace Safety & Health (WSH) regulations through regular safety and health risk assessments.
- Allocate resources efficiently by managing scheduling to optimize manpower and operational output.
- Collaborate with the commercial department to manage inventory, focusing on fast and slow-moving items, spoilage, wastage, shrinkage, and the handling of returns, refunds, damaged, and expired goods.
- Conduct periodic stock takes, ensuring physical and system stock variations remain within acceptable limits.
- Enforce adherence to company policies, procedures, and work standards within the warehouse.
- Coordinate facility maintenance and escalate issues to the Realty Facility Manager as needed.
- Ensure warehouse housekeeping and workplace safety standards are consistently met.
- Guarantee 100% accuracy in order dispatch and maintain records to prevent delivery of damaged or expired products.
- Foster positive relationships with external stakeholders, including neighbors, suppliers, and delivery riders.
Required Qualifications
- Bachelor’s degree from a reputable university.
- Strong understanding of operations and fundamental principles such as supply chain management, customer service, Just-In-Time (JIT), and Six Sigma methodologies.
- Knowledge of relevant local industry legislation and compliance requirements.
- Experience in stakeholder management, including coordination with vendor delivery teams, residential and commercial neighbors, and the community.
- Proficiency in performance and operational metrics analysis.
- Familiarity with Warehouse Management Systems (WMS), demand forecasting, and stock replenishment tools.
- Expertise in manpower planning and scheduling, including managing off days, leaves, absences, and adapting to variable demand.
- Self-motivated with the ability to work independently.
- Excellent communication and interpersonal skills.
Preferred Qualifications and Benefits
While not explicitly stated, candidates with experience in fast-paced logistics or e-commerce environments will find this role aligns well with their skills. The position offers the opportunity to work with foodpanda, part of the Delivery Hero Group, a global leader in local delivery services operating across approximately 65 countries. As a member of this dynamic team, you will contribute to a mission focused on delivering fast, easy, and reliable service to customers worldwide. Delivery Hero is headquartered in Berlin, Germany, publicly listed on the Frankfurt Stock Exchange, and part of the MDAX index, reflecting its strong market presence and growth trajectory.
This role is ideal for professionals seeking to leverage their operational expertise in a challenging and rewarding environment, with scope for continuous improvement and stakeholder engagement.
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