This role involves managing a 24-hour operational dark store with an on-site presence of 6-8 hours daily, complemented by virtual coordination with the team outside these hours. The individual will oversee all warehouse processes, ensuring smooth inbound management, stock handling, storage, and timely order dispatch. The position requires driving warehouse operations to meet established SLAs and KPIs while continuously identifying and implementing process improvements. Maintaining workplace safety and health compliance through regular risk assessments is essential, alongside effective resource allocation to optimize operational efficiency.
Key Responsibilities
- Manage end-to-end warehouse operations, including inbound logistics, stock management, storage, and order dispatch.
- Ensure warehouse performance aligns with agreed SLAs and KPIs.
- Proactively recommend and implement operational goals, objectives, and process improvements.
- Oversee Workplace Safety & Health (WSH) procedures, conducting periodic safety and health risk assessments to maintain compliance.
- Allocate resources efficiently through effective scheduling to meet operational demands.
- Collaborate with the commercial department to manage inventory, including fast and slow-moving lines, spoilage, wastage, shrinkage, returns, refunds, damaged, and expired goods.
- Conduct regular stock takes, ensuring physical and system stock variations remain within acceptable tolerance levels.
- Enforce adherence to company policies, procedures, and work standards.
- Coordinate periodic facility maintenance and escalate issues to the Realty Facility Manager as needed.
- Maintain warehouse housekeeping and ensure workplace safety standards are upheld.
- Guarantee timely and accurate dispatch of orders with 100% accuracy.
- Monitor stock expiries closely to prevent delivery of damaged or expired products.
- Foster positive relationships with external stakeholders such as neighbors, suppliers, and delivery riders.
Required Qualifications
- Bachelor’s degree from a reputable university.
- Strong understanding of operations and foundational principles such as supply chain management, customer service, Just-In-Time (JIT), and Six Sigma methodologies.
- Knowledge of relevant local industry legislation.
- Experience in stakeholder management, including coordination with vendor delivery teams, residential and commercial neighbors, and the community.
- Proficiency in performance and operational metrics.
- Familiarity with Warehouse Management Systems (WMS), demand forecasting, and stock replenishment tools.
- Expertise in manpower planning and scheduling, including managing off days, leaves, absences, and fluctuating demand.
- Self-motivated with the ability to work independently.
- Excellent communication and interpersonal skills.
Preferred Qualifications and Benefits
This position offers the opportunity to work in a dynamic, flexible, and fast-paced environment focused on delivering exceptional customer service. The company values innovation, decisive action, and a results-driven mindset. Joining this team means being part of a global leader in local delivery, committed to continuous improvement and operational excellence. If you are passionate about achieving targets and thrive in a collaborative setting, this role provides a platform to grow and make a significant impact.
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