Business Operations Manager

Cosa Nostra, a well-established Italian-inspired restaurant based in Lahore, is known for delivering quality food and memorable hospitality. The restaurant offers a diverse menu featuring pizzas, pastas, steaks, desserts, coffee, and signature dishes suitable for both everyday dining and special occasions. Combining authentic flavors with a contemporary dining experience, Cosa Nostra is dedicated to maintaining quality, consistency, and warm service, creating a welcoming atmosphere for all guests. As the restaurant continues to expand its presence in Lahore, it remains committed to evolving with modern dining trends and customer preferences.

The Business Operations Manager role is a full-time, on-site position based in Lahore. This role is critical for overseeing the daily operations of the restaurant, ensuring seamless service delivery and operational efficiency. The manager will be responsible for managing staffing levels and schedules, coordinating workflows between front-of-house and back-of-house teams, and overseeing inventory management, procurement, and vendor relationships. Additionally, the role involves tracking key performance indicators, optimizing operational processes, and supporting financial planning through budgeting, cost control, and revenue analysis. The Business Operations Manager will also implement operational policies, ensure compliance with health and safety standards, support program and project rollouts, and work closely with leadership to enhance the guest experience and overall operational effectiveness.

Key Responsibilities

- Oversee daily restaurant operations to ensure smooth and efficient service delivery.
- Manage staffing schedules and maintain appropriate staffing levels for all shifts.
- Coordinate front-of-house and back-of-house workflows to optimize team performance.
- Monitor inventory, manage procurement processes, and maintain strong vendor relationships.
- Track and analyze key performance indicators to identify areas for operational improvement.
- Support financial planning activities, including budgeting, cost control, and revenue analysis.
- Implement and enforce operational policies and procedures in line with company standards.
- Ensure compliance with health, safety, and sanitation regulations.
- Lead the rollout of new programs and projects aimed at improving operations.
- Collaborate with senior leadership to enhance guest satisfaction and operational efficiency.

Required Qualifications

- Proven skills in Business Operations and Operations Management, preferably within hospitality or retail sectors.
- Strong analytical abilities to interpret data, monitor performance metrics, and drive informed decision-making.
- Experience in program management, including planning, implementing, and monitoring operational initiatives.
- Financial acumen to assist with budgeting, cost management, and tracking financial performance.
- Demonstrated leadership capabilities with the ability to manage diverse teams, delegate tasks effectively, and foster a collaborative work environment.
- Excellent organizational, problem-solving, and communication skills.
- Bachelor’s degree in Business, Management, Hospitality, or a related field, or equivalent relevant experience.
- Ability to work in a fast-paced, guest-focused environment and be present on-site during peak hours, including evenings and weekends as required.

Preferred Qualifications and Benefits

Experience specifically in hospitality, restaurant, or retail operations management is highly preferred, as it provides a strong foundation for understanding the unique challenges of the industry. The role offers the opportunity to contribute directly to the growth and success of a reputable dining establishment while working alongside a passionate and dedicated team.

This position is ideal for a proactive operations professional seeking to make a meaningful impact in a dynamic restaurant environment.