Business Operations & Strategic Program Manager

North Rays, an AI engineering and technology company based in Gulberg, Lahore, is seeking a dynamic professional to join the Founder's Office on a full-time basis. This role is designed for a resourceful and commercially aware individual who will work directly with the founder to coordinate a diverse portfolio of software products, intelligent automation systems, and business solutions. The position involves translating business priorities into actionable plans, managing cross-functional projects, and driving strategic execution across multiple teams and initiatives. This is not a traditional administrative role but a multifaceted position combining business operations, technical project management, documentation, and stakeholder coordination.

Key Responsibilities

Founder's Office & Strategic Execution: Collaborate closely with the founder to organize company priorities, objectives, and initiatives. Translate discussions into actionable plans, coordinate teams, track commitments, resolve dependencies, and ensure timely follow-through.

Goals, Projects & Performance: Manage company goals, project roadmaps, milestones, and KPIs. Maintain dashboards and performance reports across various business units. Prepare weekly management updates and monthly business reviews.

Engineering & Product Coordination: Work alongside engineers to manage product roadmaps, releases, tasks, and delivery schedules. Coordinate Jira workflows, documentation, QA, testing, and cross-functional activities. Monitor blockers, dependencies, and project progress.

Documentation & Executive Presentations: Organize business plans, research, company records, and product documentation. Prepare proposals, presentations, business reports, and company profiles. Support investor, client, and partnership meetings with research, briefing materials, and follow-ups.

Vendor & Partner Management: Research and evaluate external agencies, consultants, and service providers. Prepare project briefs, compare proposals, and coordinate deliverables. Monitor project budgets, deadlines, quality, and handovers.

Commercial & Revenue Operations: Coordinate CRM workflows, sales pipelines, proposals, and follow-ups. Support lead management, commercial reporting, and business development activities. Identify opportunities to improve processes through automation.

Company Communications: Manage North Rays’ company pages and the founder’s professional presence. Prepare or coordinate announcements, professional content, case studies, and product updates. Collaborate with creative specialists on content production and publishing.

People & Business Operations: Coordinate recruitment, onboarding, and internal processes. Maintain visibility into team resources, operational budgets, and commitments. Drive improvements in organizational efficiency, reporting, and accountability.

Required Qualifications

- 2–4 years of experience in business operations, project management, technical coordination, or a related field.
- Excellent written and verbal English communication skills.
- Strong organizational, analytical, research, and documentation abilities.
- Proven experience managing multiple projects and coordinating diverse stakeholders.
- Familiarity with software development processes and digital products.
- Ability to prepare professional presentations, reports, and business documents.
- Understanding of KPIs, dashboards, budgeting basics, and business performance metrics.
- Confidence working with engineers, vendors, clients, and senior management.
- Demonstrated initiative, independent thinking, and problem-solving skills.

Preferred Qualifications and Benefits

Experience with tools such as Jira, Confluence, Slack, CRM platforms, Microsoft Office, Google Workspace, Figma, and AI productivity tools is highly desirable. Prior experience in a technology startup, software company, or digital agency will be an advantage.

This role offers a unique opportunity to work closely with the founder across multiple products and business units, gaining exposure to engineering, AI, commercial operations, partnerships, and organizational management. The ideal candidate will be curious, adaptable, accountable, and capable of working independently. There is significant potential for growth into broader portfolio and business operations leadership.

Interested candidates are encouraged to apply by submitting their CV along with examples of projects, processes, presentations, dashboards, or operational improvements they have personally contributed to.