Business Process Associate

HA Shah & Sons is looking for a highly organized and detail-oriented Business Process Associate to join our Business Center operations team in Blue Area, Islamabad. This full-time role involves managing CRM workflows, purchasing activities, quotations, and coordinating across multiple departments. The ideal candidate will possess strong communication skills, analytical thinking, and the ability to handle multiple tasks efficiently in a fast-paced environment. You will work closely with senior management and a team of professionals to enhance operational efficiency and support company-wide business processes. Please note that late sittings may be required depending on workload, and most Saturdays will be working days.

Key Responsibilities

- Manage CRM deals, pipelines, tasks, and leads with accuracy and efficiency.
- Process customer orders and ensure timely execution of all order-related activities.
- Plan, prioritize, and support procurement operations, including purchasing supplies, equipment, and services.
- Prepare and manage customer quotations, tenders, and related documentation.
- Respond promptly to price inquiry requests from regional sales managers and customers.
- Maintain a high level of attention to detail to minimize operational errors.
- Coordinate effectively with Sales, Accounts, and Operations departments to ensure smooth workflow.
- Perform additional tasks as assigned by the department head.

Required Qualifications

- Bachelor’s degree in Business, Management, or a relevant field is preferred.
- 2 to 3 years of relevant work experience.
- Strong communication and interpersonal skills.
- Proficiency in CRM systems and Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
- Ability to work both independently and collaboratively within a team.

Preferred Qualifications

- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Highly organized and detail-oriented, capable of managing multiple tasks simultaneously.
- Self-motivated, quick learner, and proactive in execution.
- Ability to work under pressure and meet strict deadlines when required.
- Team player with the ability to collaborate effectively across departments.

This role offers an excellent opportunity to contribute to a dynamic team and develop your career within a well-established organization. If you thrive in a fast-paced environment and are committed to operational excellence, we encourage you to apply.