Business Relationship Manager

This role focuses on establishing and expanding the company’s presence within the corporate sector by generating new business opportunities and maintaining strong relationships with existing clients. The successful candidate will deliver exceptional customer service to ensure high levels of client satisfaction and loyalty. This position involves managing sales of a diverse portfolio of products and solutions, collaborating with technical teams to meet client requirements, and driving revenue growth through both new and existing customers.

Key Responsibilities

- Manage sales of Fixed Broadband products including Internet, Voice, DPLC, IPLCs, as well as Cloud Computing, DICT, and M2M/IoT solutions targeted at B2B clients.
- Collaborate closely with technical teams to design and propose tailored technical solutions that align with client expectations and business needs.
- Identify and pursue new business opportunities by understanding the competitive landscape and developing customized offerings for the corporate sector.
- Acquire new revenue-generating customers while maximizing sales from the existing client base by providing high-quality customer service.
- Achieve monthly sales targets as set by management and actively explore growth opportunities within the current client portfolio.
- Build and nurture strong business relationships to facilitate ongoing business development.
- Monitor customer service operations to identify and resolve issues promptly, fostering positive client experiences that lead to referrals and new activations.
- Ensure revenue targets are met by implementing strategies to increase income from both existing and prospective clients.
- Track corporate client activations and disconnections regularly, analyzing reasons for churn.
- Develop and execute customer retention strategies aimed at minimizing churn by addressing service, billing, or other client concerns effectively.

Required Qualifications

- Proven experience in B2B sales, particularly in telecommunications or related technology sectors.
- Strong knowledge of Fixed Broadband products, Cloud Computing, DICT, and M2M/IoT solutions.
- Demonstrated ability to work collaboratively with technical teams to deliver client-specific solutions.
- Excellent communication and negotiation skills with a customer-centric approach.
- Track record of meeting or exceeding sales targets and driving business growth.
- Ability to analyze customer data and feedback to develop effective retention strategies.

Preferred Qualifications and Benefits

- Experience in corporate client management and business development within the technology or telecom industry.
- Familiarity with revenue assurance processes and customer churn prevention techniques.
- Strategic thinker with problem-solving skills and the ability to manage multiple priorities.
- Opportunity to work in a dynamic environment focused on innovation and customer satisfaction.
- Potential for career growth through exposure to diverse products and corporate clients.

This position offers the chance to play a key role in expanding the company’s footprint in the corporate market while delivering value-driven solutions and exceptional service to clients.