BUSINESS RELATIONSHIP MANAGER

This role focuses on establishing and expanding the company’s presence within the corporate sector by generating new business opportunities and maintaining strong relationships with existing corporate clients. The successful candidate will deliver exceptional customer service to ensure high levels of client satisfaction and retention, while driving revenue growth through strategic sales and business development initiatives.

Key Responsibilities

Sales Management:
The candidate will be responsible for selling fixed broadband products such as Internet, Voice, DPLC, IPLCs, as well as Cloud computing, DICT, and M2M/IoT solutions to B2B clients. Collaboration with technical teams is essential to design tailored technical solutions that meet client expectations. Identifying new business opportunities, developing competitive advantages, and customizing solutions for the corporate sector are critical. The role also involves onboarding revenue-generating customers and maximizing sales from existing clients by maintaining their confidence through quality customer service.

New Business Development:
Meeting monthly sales targets set by management is a key focus. The candidate will explore new growth avenues within the existing client base and build new business relationships. Proactive problem identification and management of customer service processes are necessary to generate referrals and activate new accounts promptly.

Revenue:
Ensuring revenue assurance in line with management’s targets is vital. The candidate will take necessary steps to increase revenue from both current clients and prospective customers.

Customer Retention and Churn Management:
Regular monitoring of corporate activations and disconnections, along with understanding the reasons behind them, is required. The candidate will develop and implement strategies to retain customers and prevent churn to competitors by resolving service, billing, or other issues that may cause dissatisfaction.

Required Qualifications

Education:
A Bachelor’s degree or equivalent is required, preferably in Telecommunications, Computer Science, or a related field.

Work Experience:
Candidates should have a minimum of 3 to 4 years of relevant experience in sales and business development within the corporate sector.

Skills

Generic Skills:
Strong relationship-building abilities, excellent interpersonal and negotiation skills, teamwork orientation, leadership qualities, and effective presentation skills are essential.

Job-Specific Skills:
Proven sales expertise, business development capabilities, and customer relationship management experience are critical to success in this role.

No additional benefits or preferred qualifications were specified.