Business Relationship Manager

This role focuses on establishing and expanding the company’s presence within the corporate sector by generating new business opportunities and maintaining strong relationships with existing clients. The successful candidate will deliver exceptional customer service to ensure client satisfaction and loyalty, contributing to sustained revenue growth.

Key Responsibilities

Sales Management:
Drive sales of fixed broadband products including Internet, Voice, DPLC, IPLCs, as well as Cloud computing, DICT, and M2M/IoT solutions targeted at B2B customers. Collaborate closely with technical teams to develop tailored solutions that meet client requirements. Identify new business opportunities by understanding the competitive landscape and creating customized offerings for corporate clients. Focus on onboarding revenue-generating customers and increasing sales from the existing client base by maintaining high levels of customer confidence and service quality.

New Business Development:
Achieve monthly sales targets set by management. Explore growth opportunities within the current client portfolio and establish new business relationships. Proactively identify and resolve customer service issues to foster referrals and drive new activations.

Revenue Management:
Ensure revenue targets assigned by management are met consistently. Implement strategies to increase revenue from both existing and prospective clients.

Customer Retention and Churn Prevention:
Monitor corporate account activations and disconnections, analyzing reasons behind churn. Develop and execute strategies to retain customers and prevent loss to competitors by addressing service, billing, or other concerns promptly to maintain customer satisfaction.

Required Qualifications

Education:
A minimum of a Bachelor’s degree or equivalent is required, preferably in Telecommunications, Computer Science, or a related field.

Work Experience:
Candidates should have 3 to 4 years of relevant industry experience, particularly in sales and business development within the telecom or technology sectors.

Skills:
Strong relationship-building and interpersonal skills are essential. The role demands excellent negotiation abilities, leadership qualities, and the capacity to work effectively within a team. Presentation skills are important for client engagement and internal collaboration.

Job-Specific Skills:
Proficiency in sales techniques, business development strategies, and customer relationship management is critical to succeed in this position.

This position offers the opportunity to work in a dynamic environment where strategic thinking and customer focus drive business success. The ideal candidate will be proactive, results-oriented, and capable of managing complex client needs while contributing to the company’s growth objectives.