This role focuses on establishing and expanding the company’s presence within the corporate sector by generating new business opportunities and maintaining strong relationships with existing clients. The position requires delivering exceptional customer service to ensure client satisfaction and loyalty. The candidate will be responsible for managing sales of a diverse portfolio including fixed broadband products, cloud computing, DICT, and M2M/IoT solutions targeted at B2B customers. Collaboration with technical teams to develop tailored solutions that meet client needs is essential. The role also involves identifying new business ventures, enhancing revenue streams, and implementing strategies to retain customers and reduce churn.
Key Responsibilities
- Develop and maintain the company’s corporate sector presence to attract new business while retaining existing clients through superior customer service.
- Manage sales of fixed broadband products such as Internet, Voice, DPLC, IPLCs, as well as cloud computing, DICT, and M2M/IoT solutions to B2B segments.
- Collaborate closely with technical teams to design and deliver customized technical solutions aligned with client requirements.
- Identify new business opportunities and competitive advantages to create tailored offerings for corporate clients.
- Onboard revenue-generating customers and increase sales from the existing client base by ensuring high levels of customer confidence and satisfaction.
- Achieve monthly sales targets as set by management and explore growth opportunities within the existing client portfolio.
- Build and nurture new business relationships to expand market reach.
- Monitor and address customer service issues promptly to encourage referrals and new activations.
- Ensure revenue assurance by meeting management-assigned targets and taking proactive measures to increase revenue from both current and prospective clients.
- Track corporate client activations and disconnections regularly, analyze reasons for churn, and develop strategies to enhance customer retention.
- Act swiftly to resolve service, billing, or other issues that may lead to customer dissatisfaction or loss.
Required Qualifications
- Proven experience in sales management within the telecommunications or technology sectors, particularly with fixed broadband and cloud-based solutions.
- Strong understanding of B2B sales processes and corporate client management.
- Ability to work collaboratively with technical teams to create client-specific solutions.
- Demonstrated success in meeting or exceeding sales targets.
- Excellent communication and interpersonal skills to build and maintain client relationships.
- Strategic mindset with the ability to identify new business opportunities and competitive advantages.
- Proficient in managing customer retention strategies and reducing churn rates.
Preferred Qualifications and Benefits
- Experience with DICT and M2M/IoT solutions is highly desirable.
- Background in revenue assurance and customer service management.
- Ability to analyze market trends and customer feedback to improve service delivery.
- Opportunity to work in a dynamic environment focused on innovation and growth within the corporate sector.
- Exposure to a diverse product portfolio offering professional development and career advancement.
This position offers the chance to play a pivotal role in driving business growth and customer satisfaction within a competitive market, leveraging technical expertise and strategic sales skills.
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