Business Relationship Manager

The Business Relationship Manager will play a pivotal role in expanding and maintaining the company’s footprint within the corporate sector, focusing on generating new business opportunities while ensuring the retention of existing clients through exceptional customer service. Based in Peshawar and reporting to the Regional Head Sales & Services, this permanent position requires a proactive individual who can effectively manage sales, develop new business, and foster strong client relationships to drive revenue growth and customer satisfaction.

Key Responsibilities

Sales Management:
The role involves selling a range of fixed broadband products including Internet, Voice, DPLC, IPLCs, as well as Cloud computing, DICT, and M2M/IoT solutions targeted at B2B clients. The manager will collaborate closely with technical teams to design and deliver tailored solutions that meet client needs. Identifying new business opportunities and creating customized offerings for the corporate sector are essential. Additionally, the incumbent will be responsible for onboarding revenue-generating customers and maximizing sales from the existing client base by maintaining high levels of customer confidence and service quality.

New Business Development:
Achieving monthly sales targets set by management is a critical aspect of this role. The Business Relationship Manager will explore growth opportunities within the current client portfolio and actively build new business relationships. Timely identification and resolution of customer service issues are necessary to foster referrals and drive fresh activations.

Revenue Management:
Ensuring revenue assurance aligned with management’s targets is a key responsibility. The manager must take strategic steps to increase revenue from both existing and prospective clients.

Customer Retention and Churn Prevention:
Monitoring corporate client activations and disconnections, along with understanding the underlying reasons, is vital. The role demands the formulation and implementation of strategies aimed at retaining customers and minimizing churn by addressing service, billing, or other concerns that could lead to dissatisfaction.

Required Qualifications

Education:
A Bachelor’s degree or equivalent is required, preferably in Telecom or Computer Science.

Work Experience:
Candidates should have 2-3 years of relevant sales experience, ideally within a similar industry or market segment.

Skills:
Strong relationship-building and interpersonal skills are essential, along with negotiation capabilities and the ability to work effectively as part of a team. Leadership and presentation skills are also important to succeed in this role.

Job-Specific Skills:
Proficiency in sales techniques, business development, and customer relationship management is expected to effectively meet the demands of the position.

This role offers the opportunity to work in a dynamic environment where strategic sales and client management skills are highly valued. The successful candidate will contribute directly to the company’s growth objectives while fostering long-term partnerships within the corporate sector.