Posted Aug 01, 2025 121 views
We are seeking a proactive and experienced Business Support Officer with a strong background in the travel industry, specifically in hotel management and global accommodation services. This role plays a crucial part in supporting our teams based in Pakistan and the UK by delivering dependable, around-the-clock assistance to ensure smooth daily operations. The successful candidate will be skilled in managing hotel-related inquiries, working closely with international hotel partners, and enhancing sales through effective client relationship management. This position demands flexibility, excellent communication abilities, and the capacity to handle multiple responsibilities efficiently in a fast-paced environment.
Key Responsibilities:
- Provide comprehensive administrative and operational support to teams located in Pakistan and the UK.
- Manage hotel-related queries including booking confirmations, amendments, special requests, and resolving disputes with international hotel partners.
- Collaborate with hotel management teams worldwide to guarantee seamless service delivery for clients.
- Identify upselling opportunities, close sales leads, and maintain strong relationships with existing clients to boost revenue.
- Respond promptly to calls and messages, ensuring availability beyond standard business hours when necessary.
- Assist in coordinating travel arrangements, packages, and customer support tasks as required.
- Effectively manage multiple tasks in a fast-paced, time-sensitive environment.
Required Qualifications:
- Proven experience within the travel agency sector, with a solid understanding of hotel bookings and international accommodation processes.
- Excellent communication and interpersonal skills to engage effectively with clients and partners.
- Strong sales aptitude combined with a client-focused approach.
- Ability to multitask, prioritize workload, and work independently with minimal supervision.
- Flexibility and dedication to provide support outside regular business hours when needed.
Preferred Qualifications and Benefits:
- Competitive salary commensurate with experience.
- Full-time, in-person role based at Times Travel UK, RJ Mall, Ground Floor, Karachi.
- Opportunity to work within a dynamic, international team supporting operations across Pakistan and the UK.
If you possess the required skills and experience and are eager to contribute to a vibrant team, we encourage you to apply for this exciting opportunity.
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Times Travel
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