Business Systems Implementation & Project Coordinator

We are seeking a proactive and detail-oriented Business Systems Implementation & Project Coordinator to support the delivery, implementation, and continuous improvement of business applications and digital transformation initiatives. The successful candidate will coordinate system implementations, gather business requirements, manage stakeholder communications, support user acceptance testing (UAT), deliver end-user training, and ensure smooth adoption of new systems and processes. This role requires bridging the gap between business users, technical teams, and external service providers while managing multiple priorities to achieve successful project outcomes.

Key Responsibilities

Project Coordination & System Implementation
Coordinate activities related to system implementations, enhancements, and digital transformation projects. Support project planning, requirements gathering, documentation, and implementation efforts. Collaborate closely with business stakeholders and technical teams to ensure clear understanding and delivery of project requirements. Monitor progress, identify risks and dependencies, and facilitate timely resolution of issues. Manage multiple project activities and maintain effective communication across teams. Support system rollouts, process improvements, and operational readiness.

Business Analysis & Stakeholder Management
Engage with stakeholders to understand business needs, challenges, and operational requirements. Gather, analyze, and document business requirements, workflows, and process improvements. Serve as a liaison between business users, IT teams, and external vendors. Facilitate discussions, workshops, and feedback sessions to drive system enhancements. Translate business needs into clear, actionable documentation for technical teams. Ensure alignment of business objectives with system functionality and implementation outcomes.

User Acceptance Testing (UAT) & Quality Assurance
Plan, coordinate, and execute UAT activities for new systems and enhancements. Develop test scenarios, cases, and documentation based on business requirements. Coordinate end-to-end testing with relevant business teams. Identify, document, track, and follow up on system defects and functional issues. Validate system functionality, data accuracy, and business process requirements. Support testing sign-off and assess business readiness prior to implementation.

Training, Change Management & User Adoption
Develop user guides, training materials, process documentation, and internal communications. Deliver training sessions to business users through both in-person and virtual formats. Support change management initiatives to promote successful adoption of new systems. Provide user assistance during system launches and post-implementation support. Collect user feedback and recommend improvements to system functionality and business processes.

Business Systems Support & Continuous Improvement
Provide functional support to users of business applications. Investigate user-reported issues and coordinate resolutions with technical teams. Maintain accurate system documentation, process guides, and knowledge resources. Identify opportunities for process automation, efficiency improvements, and system optimization. Assist with ongoing system enhancements and operational support activities.

Data Management & Reporting
Support data validation, cleansing, reconciliation, and migration activities. Ensure data quality and consistency across business applications. Assist with system data imports, exports, and reporting requirements. Work with large datasets to identify discrepancies and improve data accuracy. Prepare project status updates, progress reports, and supporting documentation.

Required Qualifications
- Minimum 2 years of experience in business systems implementation, project coordination, business analysis, or related roles.
- Practical experience coordinating system implementations, upgrades, or business transformation initiatives.
- Hands-on experience with User Acceptance Testing (UAT), including test planning, execution, and defect tracking.
- Proven ability to gather, document, and validate business requirements.
- Effective communication skills with both technical and non-technical stakeholders.
- Experience preparing and delivering end-user training and supporting system adoption.
- Strong documentation, organizational, analytical, and problem-solving skills.
- Good understanding of business processes, workflows, and system integrations.
- Advanced spreadsheet and data analysis skills, including formulas, data cleansing, lookups, and reporting.
- Ability to manage multiple projects, prioritize competing demands, and work independently.
- Familiarity with project management, task tracking, documentation, and collaboration tools.

Preferred Qualifications
- Experience with enterprise business applications such as CRM, ERP, workforce management, or operational management systems.
- Exposure to software implementation projects and digital transformation initiatives.
- Knowledge of data migration, validation, and system integration processes.
- Experience working with third-party software providers and implementation partners.
- Familiarity with Agile or traditional project management methodologies.
- Relevant qualifications or certifications in Business Analysis, Project Management, Information Systems, or related fields.
- Experience supporting organizational change management and business process optimization.

Key Competencies include strong communication skills, stakeholder management, problem-solving, ownership and accountability, attention to detail, adaptability, collaboration, and a continuous improvement mindset.