Cabin Crew (KHI & LHE)

As an airline ambassador, the successful candidate will play a vital role in promoting a positive corporate image and fostering customer loyalty by enhancing the overall passenger experience. This role demands delivering exceptional customer service while ensuring passenger safety and comfort throughout the entire flight cycle. The candidate must be physically fit, punctual, and ready to operate in alignment with company policies and productivity standards.

Key Responsibilities

- Conduct: Maintain timely attendance, proper grooming, and fitness for assigned flights. Participate actively in pre-flight briefings to understand flight details, role distribution, targets, security checks, and boarding procedures.

- Safety Measures: Instruct passengers on safety procedures and ensure their comfort and security at all times. Identify potential safety and security risks and collaborate with the Cabin Supervisor to implement corrective actions following Standard Operating Procedures (SOPs). Administer first aid when necessary and promptly report any irregularities or malfunctions to the Cabin Supervisor, Flight Crew, or Captain.

- Customer Service: Welcome passengers and assist with boarding formalities, accurately recording required data in the aircraft logbook as per airline and civil aviation authority guidelines. Provide attentive service by addressing individual pre-bookings, requests, and needs. Support passengers experiencing stress or difficulties in accordance with operational policies. Actively promote onboard meals, products, and the “Charity Cloud” program to maximize revenue and meet sales targets. Ensure secure handling of cash and credit card payments related to sales and donations.

- Crosschecking and Reporting: Conduct pre-flight checks to verify the availability of supplies, emergency and catering equipment, and report any deficiencies to the Cabin Supervisor or Captain. Assist in maintaining cabin cleanliness during transit stops and ensure adequate restocking of catering and duty-free products. Manage orderly handovers with catering, cleaning, and maintenance teams. Complete post-flight briefings and assessment reports, including evaluations of the Cabin Supervisor and reporting discrepancies. Assume Cabin Supervisor duties when designated by the Captain. Maintain professional knowledge and safety competencies through recurrent training and ensure all licenses remain current. Contribute to team objectives by meeting sales targets and operational goals.

Required Qualifications

- Diploma or Higher Secondary Certificate; a diploma in Travel or Tourism is advantageous.
- Training in First Aid, Safety, and Emergency Procedures is preferred.
- Good general health, fit to fly, with no serious medical conditions.
- Presentable, friendly, and able to maintain a positive attitude under stress.
- Strong customer service orientation with the ability to understand and meet passenger needs.
- Skilled in managing difficult situations and handling challenging customers without compromising the airline’s image.
- Focused and proactive, capable of identifying irregularities and managing emergencies efficiently.
- Self-motivated with strong teamwork skills.
- Excellent verbal and written communication abilities.
- Effective time management and problem-solving skills.
- Proficient in Microsoft Office applications.
- Fluent in English; additional languages are a plus depending on airline requirements.

Preferred Qualifications and Benefits

- Fresh graduates are encouraged to apply.
- Previous experience as cabin crew or in customer service within airlines, aviation, or hospitality industries is an advantage.
- Holding an active cabin crew license is beneficial.
- Ability to work flexible shifts and extended hours.
- Demonstrated adaptability to frequent schedule changes and busy environments.
- Proven capability to comply with policies, procedures, and achieve key performance indicators (KPIs).

This role offers a dynamic work environment where professionalism, customer focus, and safety are paramount. Candidates who thrive in fast-paced settings and are committed to delivering outstanding service will find this opportunity rewarding.