Call Center Agent / Customer Service Representative (CSR) – Medicare & ACA

Strive BPO is looking for confident and customer-focused Call Center Agents / Customer Service Representatives to join our Medicare & ACA campaign. This full-time role requires strong English communication skills, a positive attitude, and the ability to build trust with customers in a fast-paced, target-driven environment. Agents will handle inbound customer inquiries related to Medicare and ACA plans during night shifts, ensuring excellent service and support throughout the customer journey.

Key Responsibilities
- Professionally and confidently manage inbound customer calls.
- Understand customer needs and provide clear, accurate information about Medicare and ACA plans.
- Build and maintain positive relationships with customers through effective communication.
- Respond to customer questions and guide them through necessary processes.
- Follow up with potential customers to support successful conversions.
- Maintain accurate records of customer information and call details.
- Consistently meet daily and monthly performance targets.
- Adhere to campaign procedures, quality standards, and compliance requirements.

Required Qualifications
- Strong English communication and listening skills.
- Confident and professional phone manner.
- Excellent customer-handling and interpersonal skills.
- Motivated, punctual, and target-oriented mindset.
- Availability to work night shifts is mandatory.

Preferred Qualifications and Benefits
- Previous experience in Medicare, ACA, call center, customer service, or sales roles is preferred; however, fresh candidates with strong English skills are encouraged to apply.
- Competitive salary ranging from PKR 50,000 to PKR 100,000 per month.
- Performance-based incentives to reward achievements.
- Opportunities for career growth within a professional and supportive work environment.
- Comprehensive training and ongoing support to help you succeed.
- Work location is in person, fostering a collaborative and engaging workplace atmosphere.

Join Strive BPO to advance your career in a dynamic, growth-oriented setting where you can deliver exceptional service to customers while developing your professional skills.