Call Center Agent (Fresher to 1 Year)

Our client, a reputable BPO located in Sui Gas Society near Phase IV DHA, is currently seeking call center agents to support their U.S.-based clients. They welcome applications from freshers as well as candidates with up to one year of experience. This opportunity offers a dynamic work environment with competitive compensation and performance-based incentives.

Key Responsibilities:
- Handle inbound and outbound calls professionally, maintaining a high standard of customer service.
- Communicate effectively with U.S. clients, ensuring clear and accurate information exchange.
- Negotiate confidently to achieve sales targets and contribute to overall team goals.
- Maintain a positive and diligent approach to work, demonstrating strong interpersonal skills.
- Meet performance metrics and contribute to continuous improvement initiatives within the team.

Required Qualifications:
- Excellent English speaking skills with a neutral accent suitable for U.S. client interactions.
- Strong negotiation skills and the ability to engage customers persuasively.
- Confident personality with the ability to handle challenging situations calmly and professionally.
- Diligent work ethic and a commitment to delivering quality service consistently.

Preferred Qualifications and Benefits:
- Salary ranges from PKR 30,000 to 65,000, depending on experience and individual performance.
- Fuel allowance provided by the company to support commuting expenses.
- Additional bonuses awarded based on well-executed performance.
- Commission of PKR 500 for every approved sale, incentivizing successful sales efforts.
- Transportation services may be provided for female employees, enhancing safety and convenience.
- Working hours are scheduled from 7 PM to 4 AM, aligning with U.S. client time zones.

This role offers an excellent opportunity for those looking to start or grow their career in the BPO industry, particularly with exposure to international clients. Candidates who are motivated, articulate, and eager to develop their skills in a supportive environment are encouraged to apply.