Call Center Agent

Fortune Academy, a nationally recognized online education provider established in 1982, specializes in career-focused training across industries such as Real Estate, Healthcare, Environmental Health & Safety, Construction Safety, and Home Inspection. Serving students primarily in South Carolina, North Carolina, Georgia, Texas, New York, and beyond, the academy combines flexible online and instructor-led courses to prepare over 550,000 professionals for licensing, certification, and career advancement. Partnering with industry associations, hospitals, construction firms, and educational institutions, Fortune Academy is committed to delivering high-quality education and exceptional customer service throughout the student journey.

Key Responsibilities:
The International Sales Specialist role is a full-time, on-site position based in Karachi, blending customer service, admissions, and sales functions. The specialist will manage both inbound and outbound calls, assisting prospective and current students by providing detailed information about programs, tuition, schedules, scholarships, and the enrollment process. Proactively contacting warm leads generated through the website, marketing campaigns, and partner referrals is essential. The role requires understanding each prospective student’s educational and career goals, addressing inquiries, overcoming objections, and guiding them through enrollment.

Additional responsibilities include:
- Following up with prospective students via phone, email, and SMS.
- Converting inquiries into qualified, enrollment-ready students.
- Maintaining accurate student records using CRM software.
- Coordinating with internal departments to ensure a smooth student experience.
- Delivering excellent customer service before, during, and after enrollment.
- Meeting daily and monthly targets related to call quality, follow-up, lead conversion, enrollments, and customer satisfaction.

This position suits individuals who enjoy engaging with people, are goal-oriented, and take pride in supporting others’ career success.

Required Qualifications:
- Experience in customer service, call center operations, tele-sales, inside sales, admissions counseling, or business development is preferred.
- Strong sales and customer service skills with the ability to build rapport and earn trust.
- Proven ability to follow up on warm leads, overcome objections, and convert inquiries into enrollments or sales opportunities.
- Excellent verbal and written communication skills in English.
- Confidence in handling both inbound and outbound phone calls.
- Familiarity with CRM systems, call center software, and lead management tools.
- Proficient computer skills, including Microsoft Office (Word, Excel, Outlook), Google Workspace, email, and web applications.
- Strong organizational and multitasking abilities with keen attention to detail.
- Self-motivated, target-driven, and capable of working independently while contributing to a team.
- Professional attitude, positive mindset, and effective problem-solving skills.
- Ability to work full-time on-site in Karachi with reliability and punctuality.
- Minimum education requirement: High school diploma or equivalent.

Preferred Qualifications and Benefits:
- Experience in education, healthcare, training, or professional services industries is an advantage.
- Bachelor’s degree in Business, Marketing, Communications, or related fields is preferred but not mandatory.

Work Schedule:
This is a full-time, on-site evening/night shift role. Candidates will select one permanent shift at hiring from the following options:
- 5:00 PM – 2:00 AM (PKT)
- 6:00 PM – 3:00 AM (PKT)
- 7:00 PM – 4:00 AM (PKT)

There is no rotating shift system; the chosen shift remains permanent unless management approves a change.

What We Offer:
- Competitive market salary
- Performance-based incentives and bonuses
- Opportunities for career growth
- Professional training and ongoing coaching
- Friendly and supportive work environment
- Chance to work with an internationally recognized education provider

Fortune Academy seeks motivated individuals passionate about sales, career development, and helping others achieve their goals. Interviews will be conducted online and in-person, with only shortlisted candidates contacted. We look forward to welcoming driven professionals ready to advance their careers with us.