Call Center Agent

Simply Connect, a reputable BPO with offices in Karachi and Houston, is seeking a dedicated Call Center Agent to join their team on-site in Karachi. This full-time position involves working night shifts aligned with US hours (9 PM to 6 AM) to support outbound calling campaigns targeting US customers. The role focuses on making outbound calls, clearly presenting offers, and identifying potential prospects for further engagement.

Key Responsibilities
- Conduct outbound calls to US customers following provided call scripts.
- Professionally deliver scripts while effectively handling objections.
- Qualify leads and arrange call-backs or appointments as needed.
- Accurately log all calls and outcomes in the CRM system.
- Consistently meet daily and weekly performance targets.
- Ensure compliance with US calling regulations, including Do Not Call (DNC) lists and consent requirements.

Required Qualifications
- Excellent spoken English with a clear, neutral accent suitable for US customer interactions.
- Minimum of one year experience in call center sales, specifically with US campaigns.
- Strong communication skills, confidence, resilience, and active listening abilities.
- Basic computer literacy and familiarity with CRM software.
- Willingness to work night shifts on-site in Karachi.
- Punctuality and professionalism in all aspects of work.

Preferred Qualifications and Benefits
- Experience in BPO, call center, or telesales environments is preferred, though strong fresh graduates are encouraged to apply.
- Competitive compensation package including a basic salary plus uncapped commission.
- Opportunities for career advancement into senior agent, quality assurance, and team lead roles.
- Transport facilities may be provided where applicable.

The monthly salary range for this position is Rs35,000 to Rs50,000. Candidates must be fluent in English and able to work in person at the Karachi office. This role offers a valuable opportunity to develop a career in customer engagement within a dynamic, US-focused BPO environment.