Call center Agent

WBM Pvt. Ltd., based in Lahore, Pakistan, is seeking motivated and customer-oriented Call Center Agents to join its team for an international campaign. This full-time role is ideal for candidates with 1 to 2 years of experience in call center or customer service environments, although fresh candidates with strong communication skills are also encouraged to apply. The position requires excellent spoken English, professionalism, and the ability to manage customer interactions effectively while adhering to company guidelines and campaign procedures.

Key Responsibilities
- Handle inbound and outbound calls with professionalism and confidence.
- Communicate clearly to provide accurate information and resolve customer inquiries.
- Follow established scripts, campaign guidelines, and company policies.
- Maintain detailed and accurate records of customer interactions.
- Achieve assigned performance and quality targets consistently.
- Address customer concerns professionally and escalate issues when necessary.
- Maintain a positive and professional demeanor throughout all customer engagements.

Required Qualifications
- 1 to 2 years of experience in a call center or customer service role is preferred.
- Fresh candidates with excellent communication skills will also be considered.
- Strong spoken English and effective communication abilities.
- Good listening skills and problem-solving aptitude.
- Basic computer literacy.
- Ability to work in a target-driven environment.
- Punctual, responsible, and capable of working well within a team.
- Willingness to work according to international campaign schedules.

Preferred Qualifications and Benefits
WBM offers a competitive salary package ranging from approximately Rs20,696 to Rs78,514 per month, depending on experience and performance. The company provides a professional and supportive work environment that fosters career growth and development. Employees benefit from performance-based incentives as well as ongoing training opportunities to enhance their skills. The role requires working on-site at the WBM office located on Main Multan Road, Lahore.

Join WBM to advance your career in a dynamic international call center setting, where professionalism and customer focus are valued and rewarded.