Call center agent (Night Shift)

This role involves handling inbound calls for an international customer service campaign, primarily serving US-based customers. The position requires working night shifts from 9 PM to 6 AM, Monday through Saturday. The job is based in Bahadurabad, Karachi, with pick-up and drop-off services available for female employees. Compensation starts at Rs 60,000 per month, with additional commission and bonuses, allowing earnings to reach between Rs 100,000 and Rs 150,000 depending on experience. This is a part-time, in-person role.

Key Responsibilities
- Manage inbound customer service calls from international clients, ensuring clear and professional communication.
- Provide timely and accurate assistance to US customers, addressing their inquiries and resolving issues efficiently.
- Maintain a high level of customer satisfaction by demonstrating patience, empathy, and effective problem-solving skills.
- Adhere to the assigned night shift schedule and work collaboratively with the team to meet service targets.
- Document customer interactions and feedback accurately for quality assurance and reporting purposes.

Required Qualifications
- Fluency in English is essential, with the ability to communicate confidently and clearly with customers from the United States.
- Willingness and ability to work night shifts from 9 PM to 6 AM, Monday through Saturday.
- Ability to commute to the Bahadurabad location reliably.
- Candidates must be able to manage the physical and mental demands of working overnight hours.
- Age and availability to work the specified shift hours will be assessed during the application process.

Preferred Qualifications and Benefits
- Previous experience in international customer service or inbound call handling is advantageous but not mandatory.
- The role offers a competitive salary starting at Rs 60,000, with the potential to earn up to Rs 150,000 per month through commissions and bonuses.
- Female employees can benefit from provided pick-up and drop-off transportation services, enhancing safety and convenience.
- The position is part-time, allowing flexibility while maintaining consistent work hours during the night shift.

Candidates interested in this opportunity should be prepared to answer questions regarding their commute to Bahadurabad, age, and ability to work the night shift during the application process. This role requires in-person attendance at the specified location.