Posted Jul 24, 2025 264 views
We are looking for a dedicated Call Center Representative to join our onsite team in Chaklala Scheme 3, Rawalpindi. This role requires working from 6 PM to 3 AM with no option for remote work. The successful candidate will act as the primary liaison between the company and both existing and potential customers. They will be responsible for efficiently resolving customer inquiries, complaints, and issues while maintaining a strong focus on customer satisfaction in every interaction.
Key Responsibilities
- Manage a high volume of inbound and outbound calls in a timely and professional manner.
- Follow communication scripts to ensure consistency and quality in all customer interactions.
- Identify customer needs, clarify information, research issues thoroughly, and provide appropriate solutions or alternatives.
- Recognize opportunities to upsell products when appropriate.
- Build and maintain lasting customer relationships by going the extra mile to engage clients.
- Accurately document all customer interactions in the call center database.
- Participate regularly in training sessions to enhance knowledge and improve performance.
- Consistently meet or exceed individual and team qualitative and quantitative targets.
Required Qualifications
- Previous experience in a customer support or call center role is essential.
- Demonstrated ability to exceed performance targets.
- Strong verbal communication skills, active listening, and proficiency in handling phone conversations.
- Familiarity with Customer Relationship Management (CRM) systems and best practices.
- Customer-oriented mindset with the ability to adapt to various personality types.
- Excellent multitasking, time management, and prioritization skills.
- Minimum educational qualification of a high school diploma.
This is a full-time position offering a competitive monthly salary ranging from Rs40,000 to Rs80,000, depending on experience and performance. If you are passionate about delivering exceptional customer service and thrive in a fast-paced call center environment, we encourage you to apply for this opportunity.
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