Call Center Agent Training Specialist

Mars BPO is seeking a dedicated and experienced Call Center Agent Training Specialist to join our team. In this role, you will be responsible for coaching, training, and developing call center agents to enhance their performance and contribute to the overall success of the organization. This position requires a motivated individual with strong leadership skills who can effectively communicate and inspire team members during the assigned shift.

Key Responsibilities
- Design and deliver training programs tailored to call center agents’ needs.
- Coach and mentor agents to improve their skills and performance.
- Monitor agent progress and provide constructive feedback.
- Collaborate with management to identify training gaps and develop solutions.
- Motivate team members to achieve individual and team goals.
- Analyze performance data to enhance training effectiveness.

Required Qualifications
- Proven experience in BPO or call center training roles.
- Excellent communication and interpersonal skills.
- Strong leadership abilities with a focus on team development.
- Ability to motivate and coach individuals effectively.
- Solid problem-solving and analytical skills to address training challenges.

Preferred Qualifications and Benefits
- Previous experience working in a fast-paced BPO environment is highly valued.
- Opportunity to work in a dynamic and growing organization.
- Competitive salary package up to PKR 80,000 per month.
- Shift timing: 6:00 PM to 4:00 AM.
- Work location: In-person at Mars BPO facilities.

If you are passionate about training and development and want to take the next step in your career, Mars BPO offers a rewarding environment where you can make a significant impact. Join us and help build a high-performing team that drives success.