Call Center Assistant

SandLab is committed to empowering businesses by delivering optimal ICT, BPO, and digital solutions that drive success for all stakeholders. The company focuses on creating innovative solutions that foster positive experiences for partners, clients, and team members alike. This role is centered on developing phone-based revenue generation by building strong relationships with potential customers through excellent telephone sales and communication skills. The ideal candidate will be responsible for achieving business targets by generating sales leads, initiating prospect calls, responding to inbound inquiries, and following up on opportunities with integrity, vision, and passion.

Key Responsibilities

- Handle both inbound and outbound unsolicited prospect calls, converting them into sales opportunities.
- Maintain and expand the company’s prospect database by conducting research to identify new leads.
- Cold-call and email prospects to qualify leads and identify decision-makers to initiate the sales process.
- Educate and inform prospects about the full range of services and product offerings.
- Respond to inbound prospect calls by answering questions, offering suggestions, and qualifying prospects before arranging site visits to highlight product and service benefits.
- Cross-sell and up-sell to existing customers via telephone and email communications.
- Overcome objections from prospective customers effectively.
- Collaborate with the Sales and Business Manager to develop strategic sales approaches and maintain a calendar of activities to consistently engage prospects.
- Provide prompt and courteous customer service while appropriately communicating the company’s brand identity and corporate position.
- Participate in periodic sales training sessions to enhance skills and knowledge.
- Act as a key team player by supporting the entire sales team as needed to ensure collective success.
- Perform other duties as assigned.

Required Qualifications

- Proven direct experience in sales, telesales, or lead generation roles.
- Demonstrated ability to convert prospects into closed deals successfully.
- Strong skills in opportunity qualification, pre-call planning, call control, account development, and time management.
- Excellent problem-identification and objection-resolution capabilities.
- Ability to build and maintain lasting customer relationships.
- Exceptional verbal communication and presentation skills, coupled with strong listening abilities.
- Proficient written communication skills.
- Self-motivated with high energy and an engaging enthusiasm for sales.
- Basic numerical and calculation skills.
- Ability to work independently as well as collaboratively within a team.
- High level of integrity and strong work ethic.
- Creative thinking and adaptability.

Physical Aspects of the Position

- Frequent sitting and extensive use of the telephone are required.

This is a full-time position on a 12-month contract, with office hours from Monday to Friday, 6:00 AM to 3:00 PM.

Paid Leave

- Annual Leave
- Sick Leave
- Casual Leave

Benefits

- Competitive, market-leading salary
- Performance-based employee bonuses
- Conveyance allowance and home internet subsidy
- Professional development budget to support ongoing learning
- Friendly and supportive work environment
- Leave encashment options available

SandLab offers a dynamic and rewarding environment for motivated sales professionals who are passionate about driving business growth through effective communication and relationship-building.