Call Center Executive

Medialinks, a Dubai-based company, specializes in scaling mobile applications through user acquisition and performance-driven strategies that emphasize control and accountability. Operating across diverse markets including the UAE, Qatar, the UK, and Pakistan, Medialinks partners with well-known brands such as Careem, Samsonite, and Dubizzle. The company focuses on mobile-first growth, offering services like paid media campaigns, SEO, influencer marketing, and conversion rate optimization. Medialinks is committed to delivering measurable business growth rather than just impressions and reports.

This full-time, on-site position based in Lahore is for a Call Center Executive. The role involves managing both inbound and outbound customer interactions to provide high-quality support and resolve queries efficiently. The executive will engage with customers professionally, address inquiries, resolve issues, handle sales calls, and ensure a positive customer experience. Maintaining accurate records and contributing to the overall success of the contact center team are also key aspects of the role.

Key Responsibilities

- Handle inbound and outbound customer calls with professionalism and efficiency.
- Address customer inquiries and resolve issues promptly to ensure satisfaction.
- Manage sales-related calls to support business growth.
- Maintain accurate and up-to-date records of customer interactions.
- Contribute positively to the contact center team’s overall performance.
- Ensure a consistent and high-quality customer experience.
- Adapt to a fast-paced environment while multitasking and prioritizing tasks effectively.

Required Qualifications

- Minimum of 2 years’ experience working in a call center environment.
- Excellent command of the English language, both spoken and written.
- Proven skills in customer support and customer service to effectively manage client inquiries.
- Strong communication skills for clear, professional interactions.
- Experience in contact centers and sales to maintain productive customer relationships.
- Proficiency in problem-solving and conflict resolution.
- Ability to multitask, prioritize, and work efficiently under pressure.
- Basic computer skills and familiarity with CRM tools.

Preferred Qualifications and Benefits

- A bachelor’s degree in Business, Communication, or a related field is preferred but not mandatory.
- Experience with relevant CRM software is an advantage.

This role offers an opportunity to work with a dynamic team focused on delivering measurable outcomes and driving business growth in a fast-evolving industry.