Call Center Officer

Shaadi Organization Pakistan is seeking motivated and energetic Call Center Officers to join their dynamic team. The ideal candidates will engage with both local and international Pakistani clients through calls, app communication, WhatsApp, and CRM platforms. This role focuses on guiding potential clients about the company’s services, closing sales through effective negotiation, and maintaining long-term customer relationships. Successful candidates will be responsible for meeting monthly sales targets while delivering exceptional customer service and maintaining accurate sales records.

Key Responsibilities

- Contact Pakistani clients locally and internationally via phone calls, app messaging, WhatsApp, and CRM systems.
- Provide clear guidance to leads regarding the organization’s services.
- Close sales by negotiating prices effectively and consistently achieve monthly sales goals.
- Maintain strong follow-up practices to build and nurture long-term customer relationships.
- Prepare detailed sales reports and ensure CRM data is up to date.
- Deliver excellent customer service throughout the entire sales and counseling process.

Required Qualifications

- Education ranging from Intermediate to Master’s degree.
- A minimum of 2 to 5 years’ experience in sales or outbound call center roles.
- Clear and pleasant voice with a good accent suitable for effective communication.
- Strong communication and negotiation skills to influence and close sales.
- Ability to work efficiently under pressure and consistently meet monthly targets.
- Proficient in using social media platforms, WhatsApp, MS Office, and CRM software.
- A genuine passion for counseling and guiding clients.
- Enthusiasm for sales and experience dealing with Pakistani clients, both local and international.
- Extroverted personality traits such as being outgoing, talkative, sociable, action-oriented, and energetic.

Preferred Qualifications and Benefits

Candidates with outbound call center, telesales, or marketing experience of at least two years will be preferred. The position is full-time and office-based, requiring in-person attendance at one of the company’s Karachi branches located in DHA Phase V, Gulshan-e-Iqbal, or North Nazimabad.

Work shifts are six days a week, with options for morning (11 am to 8 pm) or afternoon (2 pm to 11 pm) shifts.

Compensation ranges from PKR 65,000 to PKR 150,000 per month, depending on skills, relevant experience, and performance during the interview, test, and demo. Additional benefits include transport allowance, food allowance, medical allowance, commission, and rewards for using personal transport such as bike, scooter, or car. Employees are also eligible for paid leaves upon confirmation, bi-annual performance bonuses, and monthly performance-based increments.

This role offers an excellent opportunity for individuals passionate about sales and client counseling to grow within a reputable organization while enjoying a supportive work environment and competitive benefits.