Call Center Representative (CSR)

Hitek Trainings is looking for a motivated and confident female Customer Service Representative to join their office-based team in Lahore. The successful candidate will act as the primary point of contact for students, addressing their inquiries and providing detailed information about the company’s training programs. This role focuses on delivering exceptional customer support and managing the admissions process to ensure a smooth and positive experience for prospective students.

Key Responsibilities
- Manage incoming and outgoing customer queries promptly and professionally via phone calls, emails, and walk-ins.
- Provide clear, accurate, and comprehensive information about Hitek Trainings’ courses and services.
- Assist prospective students and clients throughout the enrollment and inquiry process.
- Maintain precise records of customer interactions, inquiries, and feedback within the company’s system.
- Follow up with potential leads to convert inquiries into confirmed student registrations.
- Collaborate effectively with internal teams to ensure seamless service delivery and high customer satisfaction.

Required Qualifications
- Female candidates only.
- Excellent verbal and written communication skills, with a polite, professional, and persuasive phone manner.
- Basic computer literacy, including proficiency in MS Office, email handling, and web browsing.
- Willingness to work on-site at the Lahore office.

Preferred Qualifications and Benefits
- Previous experience in customer service, telemarketing, or a related field is preferred; however, fresh and confident candidates are encouraged to apply.
- Competitive monthly salary ranging from Rs20,000 to Rs30,000.
- Opportunity to grow professionally within a dynamic training organization.

This position offers an excellent opportunity to build a rewarding career by supporting students and contributing to the growth of Hitek Trainings. Candidates who meet the requirements and are eager to join a dedicated team are encouraged to apply. The role is strictly office-based in Lahore.