Call Center Representative (CSR)

Hitek Trainings is seeking a motivated and confident Female Customer Service Representative (CSR) to join our office-based team in Lahore. This role serves as the primary point of contact for prospective and current students, providing detailed information about our training programs, managing admissions inquiries, and delivering outstanding customer support. The ideal candidate will be energetic, professional, and dedicated to ensuring a positive experience for all clients.

Key Responsibilities
- Handle incoming and outgoing customer queries via phone, email, and walk-ins promptly and professionally.
- Provide clear, accurate, and comprehensive information about Hitek Trainings’ courses and services.
- Assist prospective students and clients throughout the enrollment and inquiry process.
- Maintain detailed and accurate records of customer interactions, inquiries, and feedback within the system.
- Follow up with potential leads to convert inquiries into confirmed student registrations.
- Collaborate effectively with internal teams to ensure seamless service delivery and high customer satisfaction.

Required Qualifications
- Female candidates only.
- Excellent verbal and written communication skills with a polite, professional, and persuasive phone manner.
- Basic computer literacy, including proficiency in MS Office, email handling, and internet browsing.
- Prior experience in customer service, telemarketing, or a related field is preferred; however, fresh and confident candidates are encouraged to apply.
- Willingness to work on-site at the Lahore office.

The position offers a monthly salary range of Rs20,000 to Rs30,000 and requires full-time, in-person attendance at our Lahore location. This is an excellent opportunity for candidates looking to develop their career in customer service within a dynamic training environment.