Call Center Representative

We are seeking motivated individuals to join our international customer service team handling inbound calls. This role involves engaging with US-based customers, providing excellent service, and resolving inquiries efficiently. The position requires working night shifts from 9 PM to 6 AM, Monday through Saturday, and is based in Bahadurabad, Karachi. Candidates can expect a competitive salary with opportunities to earn commissions and bonuses based on performance.

Key Responsibilities:
- Handle inbound calls from international customers with professionalism and clarity.
- Communicate effectively in English to address customer needs and provide solutions.
- Maintain a positive and patient demeanor while managing customer inquiries.
- Adhere to shift timings and company policies to ensure smooth operations.
- Collaborate with team members and supervisors to meet service targets and quality standards.

Required Qualifications:
- Fluency in English is essential, with the ability to confidently communicate with US customers.
- Willingness to work the night shift from 9 PM to 6 AM.
- Availability to work six days a week, from Monday to Saturday.
- Strong interpersonal and communication skills.
- Ability to work in a fast-paced environment and handle multiple customer interactions efficiently.

Preferred Qualifications and Benefits:
- Previous experience in customer service or call center roles is advantageous but not mandatory.
- The position offers a starting salary of Rs 60,000 per month, with potential earnings up to Rs 100,000 including commission and bonuses, depending on experience and performance.
- Female employees are provided with pick-up and drop-off transportation for convenience and safety.
- The role requires in-person attendance at the Bahadurabad, Karachi location, fostering a collaborative work environment.

This opportunity is ideal for candidates seeking stable employment with growth potential in the customer service industry. If you meet the requirements and are ready to work night shifts, we encourage you to apply and become part of a dynamic team dedicated to delivering outstanding service.