Call Center Representative

Byah.pk, a Lahore-based online wedding venue directory, is seeking a detail-oriented and communicative individual to join our team. Our platform helps families find and compare marriage halls and marquees across Lahore. In this role, you will be responsible for contacting venue owners and managers to collect and verify listing information such as capacity, pricing, booking terms, amenities, and availability. This position requires strong communication skills, accuracy in data entry, and occasional travel within Lahore for in-person visits.

Key Responsibilities
- Make outbound calls to venue owners and managers to gather and confirm listing details.
- Ask clear and precise questions, ensuring accurate recording of information provided.
- Enter collected data into the admin system promptly and accurately on the same day.
- Review existing listings regularly and update any outdated information.
- Flag any details that cannot be confirmed rather than making assumptions or filling gaps.
- Occasionally visit venues in person when owners prefer face-to-face meetings over phone calls.

Required Qualifications
- Strong verbal communication skills with clear spoken Urdu; proficiency in English is an advantage.
- Confident and professional phone manner.
- Active listening skills with the ability to ask relevant follow-up questions.
- High attention to detail, especially with numbers, names, and written records.
- Comfortable using browser-based admin panels and performing accurate data entry.
- Organized, reliable, and able to complete assigned tasks within the same day.
- Based in Lahore with the ability to travel locally for occasional venue visits.

Preferred Qualifications and Benefits
- Previous customer-facing, administrative, or phone-based experience is a plus but not mandatory.
- Training will be provided to help you succeed in this role.
- Fresh graduates and students are encouraged to apply if they can commit to the work schedule.
- Contract duration ranges from 6 to 12 months.
- Working hours are Monday through Friday or Saturday, from 9 AM to 6 PM.
- This is primarily a remote position with occasional visits to venues in Lahore.
- Travel expenses incurred during venue visits will be reimbursed or covered by the company.

This role offers an excellent opportunity to develop communication and administrative skills while contributing to a growing online platform that supports families in planning their weddings. If you are detail-oriented, reliable, and enjoy engaging with people over the phone, this position could be a great fit.